I added a new line to my account online on April 3, received a confirmation number at the end of my transaction. However, it has been more than 2 business days and I haven't received any confirmation email or notification of when I can pick up my SIM card (I chose Express Pickup at a store).
I have been trying to contact customer support through Live Chat but am not getting through (the screen says "Your chat is being transferred to a live agent" but nothing happens). Who can I contact to confirm if my order went through and/or to activate the new line and get a SIM card for it?
Solved! Go to Solution.
I was able to get in touch with someone through Fido's Facebook Messenger who cancelled my order and told me to place a new one. I placed a new order, it has been nearly 24 hours and I still have not received a confirmation email.
Thank you for the details! You should normally have received a transaction confirmation email within 24 hours. If you haven't received it, we will need to take a closer look at the account to see what happened. You can contact us through these channel, or if you prefer, we can send you a message here.