New connection issued

New connection issued

New connection issued

I'm a Participant Level 1

New connection issued

I got a new number on same connection but my old sim card got deactivated and the new sim card got assigned the old number. Instead of that, i should have had 2 cell phone number but my old sim got deactivated. 

Former Moderator

Hey @xavmac02!


Were you able to get this sorted out? 


Do you mean that you intended to add a new line to your account but the SIM card for that new line was activated on your existing line instead? 


Let us know if you still need help!


Hi there @xavmac02!


Welcome to the community :).


Can you please clarify what you mean by "got a new number on the same connection"? Your Fido number can only be associated with one Fido SIM at a time and vice versa.


That being said, we'd like to have a closer look at your account to review the changes made. Sending you a PM right now!