Negative balance on last bill

[Anonymous]

I have a negative balance of approximately $30.00 in the last bill.  How long before a check is sent to my mailing address for this amount?  I read somewhere that it takes 2-3 weeks, is it 2-3 weeks from my final bill or is it 2-3 weeks from when you guys send out a check - which may mean what? 2 months?    IS this check automatically sent to our mailing address? or what else is there to be done to get this check? 

[Anonymous]

They are definitely valid ! The cheque is sent automatically.

If the cheque is not received within the timeline that we shared with you, you may contact us directly to escalate the situation for you.

[FidoDaniela]

Hey there @elirach, welcome to the community!

This is something we need to check in your account. Please contact us to get further assistance

[Anonymous]

negative balance on last and final bill... isn't this supposed to be the answer i get - see below - a cut and paste from another thread(s) where someone asked about FIDO bills with credit balances (rather than still having to call and waste everyone's time?) - why the replies are inconsistent now with similar issue?  final/last bill, customer left, and different refund procedure???  also, 2 different people on the thread link below (3 if you include me), same similar issue, one automatic check refund in 3 weeks, another 6 weeks?  which is which?  

https://forums.fido.ca/t5/General-Support/Final-bill-refund/td-p/152647

https://forums.fido.ca/t5/General-Support/Final-Bill-Refund/td-p/144565

[FidoDaniela]

Concerning the cheque, it usually takes 2 to 3 weeks after your final bill is out. However, delays may vary. This being said, if you want a more detailed answers that apply to your account I recommend contacting us.

Thank you for using the community!

[Anonymous]

Thanks, is the cheque automatically sent based on the threads I've read/replies of other threads or are those threads not valid anymore?  

[FidoRuth · Accepted solution]

They are definitely valid ! The cheque is sent automatically.

If the cheque is not received within the timeline that we shared with you, you may contact us directly to escalate the situation for you.