My 5 extra hours of data don’t show

[MKPB]

Why do my 5 extra hours of data do not show on my FIDO app? I am on Fido pulse 4GB plan. Also I have the latest version of app.  Can someone please help?

[MKPB]

Hey @MKPB

Are you logged in to your account on the app when you're trying to access Data Bytes? If you are, you would need to log off to see the option.

Let us know it that works! 

[FidoJulien · Accepted solution]

Hey @MKPB

Are you logged in to your account on the app when you're trying to access Data Bytes? If you are, you would need to log off to see the option.

Let us know it that works! 

[MKPB]

Thanks. Logging in and out didn't help. But I deleted the app and downloaded it again and it's showing now. 👍

[FidoJulien]

Awesome!  Enjoy your Data Bytes!