February 2020
Why do my 5 extra hours of data do not show on my FIDO app? I am on Fido pulse 4GB plan. Also I have the latest version of app. Can someone please help?
Solved! Go to Solution.
March 2021
I too have the same issue. I have a Huawei P20 Pro and it was a contract phone. So I can't delete the app. I tried to uninstall the update but couldn't get through the authorization step as it keep saying there is a tech issue. So I reinstalled the update which is version 4.12.0.51. But still that 5 hour extra is no where to be found. It's frustrating. Please help.
March 2021
February 2020
Hey @MKPB
Are you logged in to your account on the app when you're trying to access Data Bytes? If you are, you would need to log off to see the option.
Let us know it that works!
February 2020
Thanks. Logging in and out didn't help. But I deleted the app and downloaded it again and it's showing now. 👍
February 2020
September 2020
I tried clearing cache, tried logging off and back on, and even tried uninstalling and reinstalling the app and still didn't work 🙁
October 2020
me too, what's wrong with this app, I tried every and it still not working
October 2020
October 2020
Hi @FidoSaira I'm also having the same issue.
I've reinstalled the app several times, logged out, and back in using my phone number and the authorization code, like everyone above. What's the next step?
October 2020
October 2020
I have done everything and still can't access it either.
September 2020
Hey @ceeoum,
Thanks for trying all these troubleshooting steps on your side.
You would also need to make sure to log in with your phone number. If the phone number authentication isn't set up when logged in with your user name and password, you can set it up by following these steps on the app:
If that doesn't solve it, let us know and we'll take it from there.