Why do my 5 extra hours of data do not show on my FIDO app? I am on Fido pulse 4GB plan. Also I have the latest version of app. Can someone please help?
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I too have the same issue. I have a Huawei P20 Pro and it was a contract phone. So I can't delete the app. I tried to uninstall the update but couldn't get through the authorization step as it keep saying there is a tech issue. So I reinstalled the update which is version 184.108.40.206. But still that 5 hour extra is no where to be found. It's frustrating. Please help.
Hi @FidoSaira I'm also having the same issue.
I've reinstalled the app several times, logged out, and back in using my phone number and the authorization code, like everyone above. What's the next step?
Thanks for trying all these troubleshooting steps on your side.
You would also need to make sure to log in with your phone number. If the phone number authentication isn't set up when logged in with your user name and password, you can set it up by following these steps on the app:
If that doesn't solve it, let us know and we'll take it from there.