My 5 extra hours of data don’t show

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I'm a Participant Level 3
I'm a Participant Level 3

My 5 extra hours of data don’t show

Why do my 5 extra hours of data do not show on my FIDO app? I am on Fido pulse 4GB plan. Also I have the latest version of app.  Can someone please help?

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Re: My 5 extra hours of data don’t show

Hey @MKPB

 

Are you logged in to your account on the app when you're trying to access Data Bytes? If you are, you would need to log off to see the option.

 

Let us know it that works! 

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Solution

Re: My 5 extra hours of data don’t show

Hey @MKPB

 

Are you logged in to your account on the app when you're trying to access Data Bytes? If you are, you would need to log off to see the option.

 

Let us know it that works! 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: My 5 extra hours of data don’t show

Thanks. Logging in and out didn't help. But I deleted the app and downloaded it again and it's showing now. 👍

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Re: My 5 extra hours of data don’t show

Awesome!  Enjoy your Data Bytes! 



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