Hey there @SummerW !
We've made some changes since 2020. That said, to better assist you, we'd like to confirm a few more details:
If so, please try reinstalling the app and when logging in, try using your Fido number instead of your email address. To do so, please follow these steps:
Note: The authorization code is not the same as the short code that we sent you the text from. You’ll need to open the text message to see the authorization code that you need to enter.
Hope this helps and let us know how it goes! You can also reach out to us using these methods and we'll be happy to take a closer look.
I too have the same issue. I have a Huawei P20 Pro and it was a contract phone. So I can't delete the app. I tried to uninstall the update but couldn't get through the authorization step as it keep saying there is a tech issue. So I reinstalled the update which is version 188.8.131.52. But still that 5 hour extra is no where to be found. It's frustrating. Please help.
Thanks for trying all these troubleshooting steps on your side.
You would also need to make sure to log in with your phone number. If the phone number authentication isn't set up when logged in with your user name and password, you can set it up by following these steps on the app:
If that doesn't solve it, let us know and we'll take it from there.