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Misspelled name, How to change it ?

Fraon
I'm a Participant Level 2
I'm a Participant Level 2

The person entered the wrong spelling of my  first name. Now I can't change it through my account, tried to call 611 but I was on hold for more than an hour. 

 

Can anyone please help ? 

5 REPLIES 5

KAPABLE-K
MVP MVP
MVP

Hello again @Fraon,

 

I just tried and did get the option for a callback, when you get the prompts for the different options press 5 to speak to a representative then 3 to continue to speak to a representative then it will tell you rather than wait we will call you back then follow the prompts to initiate the callback.



Fraon
I'm a Participant Level 2
I'm a Participant Level 2

Called them, couldn't find the 'request call back' option there. Also the waiting time was between 2-3 hours. 🤦‍:male_sign:

 

Took Fido a week back and I am disappointed already

KAPABLE-K
MVP MVP
MVP

Hello @Fraon,

 

Welcome to the community!

 

If the name is misspelled on the account then only a Fido representative will be able to change that, you can contact them through any of the available methods listed here you can also take advantage of the callback feature so you do not have to wait on hold if you decide to call again.

 

If you would like to change the caller ID Display Name Display please here.



Fraon
I'm a Participant Level 2
I'm a Participant Level 2

Hello, how to request for a call back ? Couldn't find that option on the website

Hello @Fraon,

 

You get the option when you actually call in.