May 14 2019 FIDO $10 Account Handling Fee

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I'm a Participant Level 2 dannywg
I'm a Participant Level 2

May 14 2019 FIDO $10 Account Handling Fee

What's up with this? Starting May 14 2019 FIDO customers will be charged a mandatory $10 account handling fee to complete transactions with a live agent, chat or social media.

 

Are the other major carriers going to charg to speak to a live agent as well?

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Re: May 14 2019 FIDO $10 Account Handling Fee

Hey @dannywg

 

Thank you for your feedback!

 

We're not able to comment on what other carriers do or don't do. 

 

The good news about the fee is that it applies to a select list of transactions that are available through our self-serve options. Anyone can perform these select transactions for free using one of our self-serve options whenever and wherever it is most convenient.

 

You can check out the full list of transactions right here. Smiley

 

I hope this helps!

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I'm a Participant Level 2 dannywg
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Re: May 14 2019 FIDO $10 Account Handling Fee

Perhaps to voice our dissatisfaction everyone should call twice a day to speak to a live agent until the handling fee kicks in?

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Re: May 14 2019 FIDO $10 Account Handling Fee

Hey @dannywg

 

Thank you for your feedback!

 

We're not able to comment on what other carriers do or don't do. 

 

The good news about the fee is that it applies to a select list of transactions that are available through our self-serve options. Anyone can perform these select transactions for free using one of our self-serve options whenever and wherever it is most convenient.

 

You can check out the full list of transactions right here. Smiley

 

I hope this helps!



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Re: May 14 2019 FIDO $10 Account Handling Fee

While not currently on the list, I assume that calling in and attempting to speak to Loyalty and Retention will soon incur this fee also?

 

I mean, if the first representative that you contact manages to acknowledge the existence of that department and successfully complete the transfer to them...

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Re: May 14 2019 FIDO $10 Account Handling Fee

Hey @Hwr778!

 

As specified in the solution above, this only applies to certain transactions, and these transactions are only transactions that can be performed by the customer themselves through our self-serve tools.

 

Hope this helps!



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