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Payment not reflecting in account

shrijank
I'm a Participant Level 2
I'm a Participant Level 2

I cancelled my FIDO plan on around 12th March and made payment on my February bill on 14th. Why is it not reflecting on my account???????????

3 REPLIES 3

FidoClaudia
Moderator
Moderator

Hey @shrijank,

 

Welcome to the Community!

 

That doesn't sound right. It's been a while since you made the payment, therefore regardless of the payment method used, we should've received it by now.

 

How exactly did you check the current balance on your account? Did you log in on Fido.ca to see if the payment was applied? 



shrijank
I'm a Participant Level 2
I'm a Participant Level 2

The payment does show up but my account balance still reflects February's bill amount. Sorry about the confusing wording.

Hey @shrijank

We'll send you a PM shortly so we can have a look into your account. Smiley