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Lost my extra 7gb loyalty program after downgrading my plan. Help!

xchelra29
I'm a Participant Level 1
I'm a Participant Level 1

Hi! I have recently downgraded my plan because my 2yr contract has just been finished. I used to pay $85/8gb in a 2yr contract and I was offered extra gb which accumulated to 15gb. So I had 15gb and used to pay $85 including taxes ofcourse.

 

Last week, I decided to downgrade since the phone is already mine. I was told that I will pay $55 a month and still get to keep the 15gb. But now I only have 8gb of data plan. Please can someone assist me?? Thank you!!!

1 REPLY 1

FidoPhilippe
Moderator
Moderator

Hey @xchelra29! Philippe here. I hope you're doind well. Smiley

 

We'd have to look at your account to check that out. You can contact us here for that or request a PM from the community.