Lost my extra 7gb loyalty program after downgrading my plan. Help!

Lost my extra 7gb loyalty program after downgrading my plan. Help!

Lost my extra 7gb loyalty program after downgrading my plan. Help!

I'm a Participant Level 1

Lost my extra 7gb loyalty program after downgrading my plan. Help!

Hi! I have recently downgraded my plan because my 2yr contract has just been finished. I used to pay $85/8gb in a 2yr contract and I was offered extra gb which accumulated to 15gb. So I had 15gb and used to pay $85 including taxes ofcourse.

 

Last week, I decided to downgrade since the phone is already mine. I was told that I will pay $55 a month and still get to keep the 15gb. But now I only have 8gb of data plan. Please can someone assist me?? Thank you!!!

1 REPLY 1
Moderator

Hey @xchelra29! Philippe here. I hope you're doind well. Smiley

 

We'd have to look at your account to check that out. You can contact us here for that or request a PM from the community.