Lost my extra 7gb loyalty program after downgrading my plan. Help!

[xchelra29]

Hi! I have recently downgraded my plan because my 2yr contract has just been finished. I used to pay $85/8gb in a 2yr contract and I was offered extra gb which accumulated to 15gb. So I had 15gb and used to pay $85 including taxes ofcourse.

Last week, I decided to downgrade since the phone is already mine. I was told that I will pay $55 a month and still get to keep the 15gb. But now I only have 8gb of data plan. Please can someone assist me?? Thank you!!!

[FidoPhilippe]

Hey @xchelra29! Philippe here. I hope you're doind well.

We'd have to look at your account to check that out. You can contact us here for that or request a PM from the community.