Long Distance Rates & Charges

[GD999]

Dear sir 

I received my First Bill After Switching from Freedom Mobile and received shock of Rate Per Minte to India of$1.50 & Us $0.55.

Onfuther Inqiry with customer service i was informed thaat FIDO has optio for Long distanc at Reduce rate foe $ 5.00 per month 

this option was never mentioned to me by FIDO employee  when i signed in September 2021

I was Charges $99.45 fotr the month 

Fido shold chage me Rate under lon distance plan and refund the Balance

Thanks  lokkin forward to Favourable Reply 

Gulab D

Date	Time	Call type	Location called	Rate period	Length (min:sec)	Cost per min ($)	Airtime charges ($)	LD/Other rate ($)	LD/Other charges ($)	Total ($)
Thu Sep 30	21:17	OUT	India		3:00	0	0	1.5	4.5	4.5	R
Fri Oct 15	22:30	OUT	India		30:00:00	0	0	1.5	45	45	R
Fri Oct 15	22:36	OUT	PHILA PA		24:00:00	0	0	0.55	13.2	13.2	R
Fri Oct 15	22:45	OUT	India		15:00	0	0	1.5	22.5	22.5	R
Fri Oct 15	23:18	OUT	India		5:00	0	0	1.5	7.5	7.5	R
Sat Oct 16	12:04	OUT	BURLINGTON NJ	9:00	0	0	0.55	4.95	4.95	R
Sun Oct 17	13:45	OUT	PHILA PA		3:00	0	0	0.55	1.65	1.65	R
Mon Oct 18	11:58	OUT	PHILA PA		1:00	0	0	0.55	0.55	0.55	R

[GD999]

I need credit for these changes 

not a payment arrangement

[FidoAnthonyZ]

Hello @GD999,

I understand how important it is to have a plan to suits your needs as well as possible. It's crucial to discuss what kind of usage you'll be making when signing up. 

Did you add the international calling add-on finally? 

If so, you won't need to worry about unexpectadly larger bills in the future.

[GD999]

no good reply 

just give credit 

Thanks 

[Cawtau · Accepted solution]

Hello GD999,

  Welcome to the community!

  Sorry to hear you weren't aware of the Premium long-distance calling add-on. However, had you specifically asked about International calling when you switched to Fido? It's not unreasonable for customer service to not mention available add-ons unless requested. If they mention the add-ons routinely, some people might feel like Fido are trying to upsell services.

  I understand it's frustrating to note -- after the fact -- that those charges could have been much less if you had a long-distance calling add-on. Unfortunately, if the calls are already on the system, it isn't possible to retroactively append an account with an add-on.

  I also understand this is a difficult time and receiving such a bill even more distressing. If you're unable to make full payment on the bill, you might consider arranging a payment schedule. To make an arrangement, you'll need to contact the credit operations team. It should be mentioned that a payment arrangement might not be available in all situations.

  If you would like to add the Preferred International rate add-on for future calls, you would need to you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers