Live chat not working - "Outside business hours"

[tiffanywtlee]

Anyone getting this issue? 
Logged in at normal business hours trying to access the live chat and have been receiving this message for a week (January 2023)

"Thanks for contacting us. Sorry, but you’ve reached us outside of our regular business hours. Please try again later."

Using Chrome. 

[salima2]

Having the same issue!!

[WolfieW]

I'm having a similar problem (Feb 10 15:30 in Alberta).  No error message, but it has been 90 minutes since the "Your chat is being transferred to a Live Chat agent"  message first popped up.   So is the system down?  I have a pretty major issue and can't contact support on the phone while I'm at work.

[FidoRania]

Hey @WolfieW, 

That's weird. 

It's possible LiveChat could have been busy at that time.

There's another way to contact us aside from calling us or LiveChat! 

You can send us a message on Facebook, Twitter or Instagram.

You can check out our business hours here.

Hope this helps.

[gordonglam]

Located in Ontario, Home Internet, 2/10 2PM EST.  Tried again today after I gave up a couple of weeks ago.  Still not working

[FidoStephane]

That's very odd. Have you tried calling them instead of via chat? 

[gordonglam]

getting the same message today. 

Located in Ontario.  Trying to reach home internet. Tried from 3pm and still same message a couple of hours later

[FidoAnthony]

Hey @gordonglam,

Were you able to reach our internet tech support?

Let us know. 

[FidoValerie]

Hey @tiffanywtlee !

Welcome to the Community.  

Sorry to learn you've been experiencing this on Live Chat.

It would be really helpful if you could kindly answer a few questions so that we can forward them to our Support Team :

- Which province are you located in?

- What department were you trying to reach (Home Internet, Mobile, Tech Support...)?

- Could you please provide us with an example of date and time when this happened? 

Thanks a lot. We'll be looking into it! 

[salima2]

Which province are you located in? ON

- What department were you trying to reach (Home Internet, Mobile, Tech Support...)? INTERNET

- Could you please provide us with an example of date and time when this happened? Feb 17th, Friday at 12:50 PM. Happened a few days before too. It says you have contacted outside business hrs, please try again later.

[msfishworld]

exact same problem for me! Located also in Ontario, Internet.

[FidoRania]

Hey @msfishworld , 

Sorry to hear that.  

What department were you trying to reach?

Do you happen to remember the time and date of when you experienced this?