Due to a banking problem, I accidentally paid my July Fido bill 4 times. $139.04 x 4. This occurred the evening of July 9. The payments were received by Fido on July 11. This was the fault of my bank, whose system was malfunctioning. I phoned my bank requesting that 3 payments be reversed. Fido reversed two of those payments on July 18, only one of which I received back into my bank account on July 22. A third payment was reversed on July 25, which I got back the same day. A 4th payment was reversed August 18, and also showed up in my bank account the same day. To summarize, Fido reversed 4 payments, but I only got 3 of them back into my bank account. Ever since then, I've been a month behind on my Fido bill payments. The bank washes its hands of it, saying "We requested 3 reversals and 3 were deposited back in your account, so we have no further involvement." Fido claims that in fact all 4 payments were "Unsuccessful" and that they never received any of the money at all, which is ridiculous because the last payment wasn't even reversed until more than a full month after they received it. So I am out the $139.04 that I paid on my July bill, with no resolution. I phoned Fido several times, and the last time spent a long time chatting with three different agents on the chat feature. They opened up a case, but I've heard nothing since. I just want that $139.04 credited to my account. I paid my bill on time, and in fact paid 4 times as much. That wasn't Fido's fault, that was my bank's fault. However, my bank never requested 4 reversals, only 3. Fido reversed all 4, but I only received 3 back. It's an obvious and perfectly understandable accounting error on Fido's part, but that being said, shouldn't they fix it?
