Invoice

Reply
Highlighted
I'm a Participant Level 1 raymchan
I'm a Participant Level 1

Invoice

I got an invoice for $111.98 in June. And I have 3 payments ($59.26+59.26+52.72) = $171.24 , Did I over-pay $59.26? payment-invoice=$171.24-$111.98=$59.26 (over-pay?)

Accepted Solution

Re: Invoice

Hi @raymchan

 

You can dial *28 from your Fido phone to find out what your current balance is. If you have a credit, the automated system will let you know. If that's the case, the credit is simply applied to the upcoming bill. 

 

Sounds good?

 

 

View solution in context
Flag this to a Moderator
Message 1 of 4
173 Views
Moderator
Moderator
Solution

Re: Invoice

Hi @raymchan

 

You can dial *28 from your Fido phone to find out what your current balance is. If you have a credit, the automated system will let you know. If that's the case, the credit is simply applied to the upcoming bill. 

 

Sounds good?

 

 



Flag this to a Moderator
Message 2 of 4
146 Views
I'm a Participant Level 1 raymchan
I'm a Participant Level 1

Re: Invoice

I have two payments of $59.26 in June. How did they work out I only have one credit of $59.26? in June invoice?

Flag this to a Moderator
Message 3 of 4
98 Views
Community Specialist
Community Specialist

Re: Invoice

Hey there @raymchan

 

You explained that your June invoice was $111.98. You also explained that you made three payments. Two payments of $59.26 and one payment of $52.72. This would indeed leave you with a credit balance of $59.26. You did the math yourself in your first post. 

Keep in mind that your July, August, and possibly even your September invoices have been billed since.  

To view your payment history, simply select the Payment History link on your My Account Overview page: 
 Capture.JPG

 

Also, your balance is displayed just left to the View Bill link, as shown in the above image. You can also follow my colleague @FidoFaiza's advice and dial *28 to confirm your current balance. 

 

Cheers!

 



Flag this to a Moderator
Message 4 of 4
65 Views