IOS IKEv2 VPN over LTE does not work anymore

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I'm a Contributor Level 1 kris2k
I'm a Contributor Level 1

IOS IKEv2 VPN over LTE does not work anymore

I’ve read the recent posts about people affected by usage NordVPN complaining, but in my case, it’s my personal network and my internal users.

 

I’ve ran through the preliminary details and it appears that the phone is initiating a direct IPV6 tunnel that’s superseding the device’s routing table and not allowing the device to use the IPv4 or IPv6 gateways provided by the VPN tunnel (our IPSec tunnel is dual-stack) which are provided by the device’s routing table.

 

What’s up with this?

 

Any recommended IOS profile tweaks to push down?

Accepted Solution

Re: IOS IKEv2 VPN over LTE does not work anymore

Hey everyone!


A little bit of an update for this. Smiley 

 

For Apple devices: 
Apple has released the latest iOS 12.0.1 software which may resolve issues for certain remote/VPN Apps using the IPv6-only connections.

 

If you’re experiencing this issue, please update to iOS 12.0.1 (or newer) and test again.


A possible workaround for Android devices only:
Modify the APN “ltemobile.apn” to IPv4 instead of the default IPv4/IPv6 in the phone settings, under Wireless & Networks - Cellular Networks - Access Point Names.

 

Power cycle the device and test the VPN connection again.


If the issue persists, please note the date and time of the failure and let us know so we can send you a PM to look closer into this with you.

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I'm a Participant Level 1 NA-CRA
I'm a Participant Level 1

Re: IOS IKEv2 VPN over LTE does not work anymore

I'm having the VPN connection issue as well. Can I get some help with it?

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Message 31 of 113
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Moderator
Moderator

Re: IOS IKEv2 VPN over LTE does not work anymore

Hey @NA-CRA

 

Welcome to the Community!

 

We'll send you a PM on here to check that out with you Smiley



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I'm a Participant Level 3 Ga5
I'm a Participant Level 3

Re: IOS IKEv2 VPN over LTE does not work anymore

Au sujet du ticket maître IOS IKE v 2 VPN overLTE does not work anymore

I have similar problem, please contact me by private message to set the problem thanks. 

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Message 33 of 113
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Moderator (inactive) FidoThomas
Moderator (inactive)

Re: IOS IKEv2 VPN over LTE does not work anymore

Hey @Ga5, welcome to the Community!

 

We had to move your other post since it was a duplicate Smiley

 

You're at the right place for help.

 

We'll send you a PM, talk to you soon!



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I'm a Participant Level 3 MonetE419
I'm a Participant Level 3

Re: IOS IKEv2 VPN over LTE does not work anymore

Hello,

 

I think I may have the same problem, could you help me?

 

Thank you,

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Message 35 of 113
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Former Moderator FidoKija
Former Moderator

Re: IOS IKEv2 VPN over LTE does not work anymore

Hey there! I'll be glad to take a closer look with you. 
 

Sending you a private message your way! Smiley 



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I'm a Participant Level 2 DomGravel
I'm a Participant Level 2

Re: IOS IKEv2 VPN over LTE does not work anymore

Hi , I’m having the exact same issue.  

Can I please get assistance via PM?

Thanks!

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Message 37 of 113
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Moderator
Moderator

Re: IOS IKEv2 VPN over LTE does not work anymore

Hey @DomGravel

 

We sent you a PM already.  You just need to reply and we'll continue with you there! 

 

Talk to you soon Smiley



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Message 38 of 113
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I'm a Participant Level 2 robert80n
I'm a Participant Level 2

Re: IOS IKEv2 VPN over LTE does not work anymore

need to unlock my phone so that i can use 3G, i have a master ticket PT0555378 if that anwsers anythin 

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Former Moderator FidoValeska
Former Moderator

Re: IOS IKEv2 VPN over LTE does not work anymore

Hey @robert80n

 

Welcome to the community! 

 

I'm not sure I understand your question. 

 

You would like to unlock a non Fido phone? 

 

Also, did Fido provide that master ticket? 

 

Let me know! 

 

 



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I'm a Participant Level 1 dsjohnston
I'm a Participant Level 1

Re: IOS IKEv2 VPN over LTE does not work anymore

I am having this same problem.  Could someone please contact me to resolve?

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Message 41 of 113
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Moderator (inactive) FidoRachel
Moderator (inactive)

Re: IOS IKEv2 VPN over LTE does not work anymore

Sending you a PM in a bit, we'll be happy to help @dsjohnston



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Message 42 of 113
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I'm a Participant Level 2 robert80n
I'm a Participant Level 2

Re: IOS IKEv2 VPN over LTE does not work anymore

good after noon, i have a portable pay system with Djesardins Monetico. Im currently having issues connecting to my device using the cellular network. I called the tech suport with that bank and they told me to contact fido online and do the following. Which im having issue doing.

 

here the information :

 

1) contact www.fido.ca

2) select the help and support tab

3) select under the tab mobility 

4) create a user 

5) accept the terms and community help

6) send a message to communityhelp and request to open a ticket attached to master ticket PT00555378

In the request provide the rogers account number, phone number the IMEI of the phone and to inform that the application in the problem is Monetico Mobile.

 

Process time of the request is 48 hours to 72 hours.

 

before i go ahead and give you all the private information is this something you can help me with. I called the fido support and they coudn't help over the phone.

 

thanks 

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Message 43 of 113
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I'm a Participant Level 2 robert80n
I'm a Participant Level 2

Re: IOS IKEv2 VPN over LTE does not work anymore

this is the only information i have from djesardins.

 

thanksk 

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Former Moderator FidoValeska
Former Moderator

Re: IOS IKEv2 VPN over LTE does not work anymore

Thank you for clarifying @robert80n

 

I moved your message to this thread as it deals with a similar topic.


I'm sending you a PM so we can sort this out.


Talk to you soon!

 

 



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