We are committed to delivering the best mobile services with the highest standard of quality and reliability. As a part of our enhancements to bring you the best network experience, customers on select postpaid legacy wireless plans saw an increase on their bill starting with their first statement after January 18, 2024.
This increase was communicated via notifications on invoices issued on December 14th 2023 or afterwards.
Hello Lis2,
Welcome to the community!
Sorry to hear of your disappointment with your bill increase and less than helpful interaction. I understand you don't believe the increase was communicated to you. Fido usually provides notification of price increases in your bill a few months prior to any actual increase.
You should note that this is the community forum and not intended as a venue for customer services. We do not have access to customers' accounts. I understand you have already attempted contacting Fido, however, if you wish to discuss the matter, you would need to re-contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. If you are not satisfied with their assistance, you would need to escalate the matter through customer service.
Hope this helps 😀
Cheers
