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Cannot view plans on My Account

I'm a participant level 1
I'm a participant level 1

the fido my account site is weird recently with "contact us" or view your plans button all led to this strange page, why and what is this? i wanted to change my plan which is due next month and it seems fido is not wanting me to view their plans. help!



Senior MVP Senior MVP
Senior MVP

Hello Richardmak,


  Welcome to the community!


  You should note that this is the community forum and not intended as a venue for customer services. We do not have access to customers' accounts or know the particulars of your situation.


  From what you note, that appears to be their Live Chat option. If you wish to discuss the matter, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. If you are not satisfied with their assistance, you would need to escalate the matter through customer service.


Hope this helps 😀