ID's refused

[mandy02]

I renewed my contract over the phone and the next day I went to pick up the phone at a Fido location... to which they needed an ID... I gave my medicare card and SIN card... which are the top government provincial IDs... accepted in any and every office everywhere and anywhere.. yet FIDO denies these IDs... saying they are cards that can be easily frauded... but they will accept any type of credit card as an ID... am I missing something cause on the phone all I ever got asked was name, dob and postal code... thats apparently enough for them to change everything in someone's account and send out a new phone... doesn't make sense... maybe CSRs should know to inform their customers if theyre going to pick up in location to bring their birth certificate... cause people don't usually travel with this on them...

Who do I contact in Fido about this... I would like to make a formal complaint... this is freaking ridiculous.

[FidoMaria]

I apologize if it was misleading. Those pieces of ID are accepted for a credit evaluation. A valid piece of photo ID is however required along with those ones.

As for buying the phone outright, the charge would be billed to the account, therefore if it wasn't the actual account holder/authorized contact who did the upgrade, they'd end up with an unwanted charge on their account.

[linzerfeet]

Finally that makes sense! Thank you.

[FidoMaria]

My pleasure!

Let me know if you need anything else.