I’ve been charged for 3 months since I cancelled my account

[GraceyHuang]

I switched to Rogers in Feb. But because I set up preauthorized payment method, the system has been charging me for months. What can I do? 

[danr87]

I'm having the same issue.  Fido told me they have been refunding me back the money every time my auto-payments happened but my bank has no record of any refunds. I went through my bank transactions myself and then had my bank double check if I missed anything and not one refund was sent. I'm not sure what to do... I'm supposed to get around $600 back (payments since I cancelled in April 2024)

[Cawtau]

Hello Danr87,

  Welcome to the community!

  You should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor are we in any position to address your matter. As mentioned elsewhere in this thread, if you would like to discuss your situation, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

  That said, if you made payment through your bank, the refund cheque would be sent to the address they have on file (see here).

Hope this helps 😀

Cheers

[cb0801]

It's happened to me too..  I was suggested by a Fido customer solutions representative to switch to Rogers internet in March 2024.  I did.  Then I chatted with Fido's virtual assistant named Takdeer to let Fido know that I would like to cancel the internet service and asked about billing that I had received.  He sent me a return label for my modem, and told me to ignore the bill till Fido send me a credit for cancellation.  I sent the modem back to Fido, and according to Canada Post it was received on Apr 5.  However, May 3 I received not a credit but another bill including past due payment, in total $186.17.  Why should I pay for something I have cancelled?  I returned the modem already.  

[FidoLony]

Hey @cb0801 ,

Welcome to the community! 

We definitely suggest you chat with us regarding this to ensure everything is properly adjusted on your account. You can contact us here.

[Original_Lucy · Accepted solution]

Hello @GraceyHuang , I'm sorry to say that you have to contact Fido support to discuss your account details. We are a community forum and don't have access to any accounts. You can contact them through one of the methods mentioned Here