I’ve been charged for 3 months since I cancelled my account

[GraceyHuang]

I switched to Rogers in Feb. But because I set up preauthorized payment method, the system has been charging me for months. What can I do? 

[cb0801]

It's happened to me too..  I was suggested by a Fido customer solutions representative to switch to Rogers internet in March 2024.  I did.  Then I chatted with Fido's virtual assistant named Takdeer to let Fido know that I would like to cancel the internet service and asked about billing that I had received.  He sent me a return label for my modem, and told me to ignore the bill till Fido send me a credit for cancellation.  I sent the modem back to Fido, and according to Canada Post it was received on Apr 5.  However, May 3 I received not a credit but another bill including past due payment, in total $186.17.  Why should I pay for something I have cancelled?  I returned the modem already.  

[FidoLony]

Hey @cb0801 ,

Welcome to the community! 

We definitely suggest you chat with us regarding this to ensure everything is properly adjusted on your account. You can contact us here.

[Original_Lucy · Accepted solution]

Hello @GraceyHuang , I'm sorry to say that you have to contact Fido support to discuss your account details. We are a community forum and don't have access to any accounts. You can contact them through one of the methods mentioned Here