I think i ordered 2 devices by accident

I think i ordered 2 devices by accident

I think i ordered 2 devices by accident

Ewok_girl
I'm a Participant Level 3

I think i ordered 2 devices by accident

So I was trying to add an iPad as an extra line to my plan and the website kept loading and didn't load properly when I refreshed it sent me back to the beginning and I went through and ordered it. I'm worried I accidently ordered 2 I haven't gotten any email comfirmations yet, if I did order 2 can I cancel one?? 

6 REPLIES 6
FidoValerie
Moderator

Hey @Ewok_girl Very_Happy

 

Since your message, have you received a confirmation email?

 

If not, we can certainly verify your account to make sure there is only one order on file for you. Should there be a second one, we can definitely cancel it on our end!

 

You can contact us through any of the channels here. Alternatively, we can also send you a PM via the Community, should that work best for you. Smiley



Ewok_girl
I'm a Participant Level 3

Oh I just got confirmation I definitely accidently ordered 2 😭

Uh-oh! Let me send you a PM to check this out. Talk soon, @Ewok_girl



Ewok_girl
I'm a Participant Level 3

I still haven't received a confirmation email so I'm not sure any of them went through I'd love it if somebody could check, a pm might be easier sometime phone calls are hard with my 6 month old 😅

A PM was sent on Sunday, let us know if ever you didn't receive it! Smiley

 



Ewok_girl
I'm a Participant Level 3

I got ahold of somebody through the live messaging service and they helped me solve my problem, thank you! Smiley