I'm at my wits end with this company. I moved 4 of my phone lines from Rogers mid September.
Since then , all of my bills have been screwed up. I had 100$ credit per line (so a credit of 400$ total for my account, my costs are supposed to be 198$ tax inc. per month.
Since then I've had bills ranging from 2.9k to 25$. Each time I call for a correction, the amount changes and is never correct. I always end up 2 hours on the phone for the supervisor to tell me he will call me back and never does.
I've spoken to 3 'supervisors', Karen, Sebastien, Ricardo... Sebastien once told me he would call me back to check if the problem was fixed, never did. Had a phone meeting scheduled with Ricardo this morning 9am and he was a no show. I called the 611 number again and now they tell me they can't find him.
Right now, they say I owe 250$ while I should still have a credit of around 177$.
I end up calling them around twice a week and end up losing 2 hours every time. I've submitted a complaint to the CRTC, I'm at a loss as to what else I can do. Any suggestions?
