General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23740 Views
  • 0 replies
  • 8 likes

Online order xpress curbside pick up

Hi, I made an online plan change and a device upgrade. My order went through and I received an email comfirming that. I opted to have the device picked up at one of the stores near me ( advertised as same day pick up), but 5 days later and I have not...

hulop by I'm a participant level 2
  • 2821 Views
  • 4 replies
  • 0 likes

Bill Increase

Would love to know why my monthly mobile bill has increased by $3.39 for no reason. Nothing has changed! I have not added any features but but without a warning or explanation I'm now paying more. Why Fido? Why don't you commuicate?

gromit by I'm a participant level 2
  • 239 Views
  • 2 replies
  • 0 likes

Terrible service

I was a new Fido customer for all of 2 weeks. I used the setup assistant (60$) to switch providers and buy a new phone. I did this to make sure everything went smoothly, including keeping my phone number - big woops.  Fido misspelled my address so Pu...

kfm by I'm a participant level 1
  • 204 Views
  • 1 replies
  • 0 likes