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I have cheated by Fido

I'm a participant level 1
I'm a participant level 1

Fido service boy told me to switch to Fido and they will waive the $45 Setup Service fee. Its now 3 months going on, still i didn't received the waived. Whenever i called to the Bloor-Younge Fido shop, they never give me any solution and asking me to call back again and agian. This is realy pathetic, that they mislead to their customer to get connection and we get the plan they never supports.


I need a promt solution in this matter ASAP.


Shombhu XXXXXX (A/C Number - XXXXXXXXX)


Former Moderator
Former Moderator

Hey @shombhu111


Welcome to the Fido Community. 


The Set-up Fee is a charge that is applicable for all phone upgrades and new line activations unless the purchase is done online at which point the fee is automatically waived. 


Some stores can sometimes have their own promotions as well to help off-set this charge. To better be able to help you with this and to review the account details, we would need you to reach out so we can access your account.


You can do this through any of the options found on our Contact Page.


We can also send you a PM here if you prefer. Let us know!