I do not get USIM card yet but monthly fee was paid.

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I'm a Participant Level 3
I'm a Participant Level 3

I do not get USIM card yet but monthly fee was paid.

I changed from fido to virgin due to virgin had better option.

One day I got called from fido to go back to fido with better option (15 GB data / $50).

And fido said they will send me USIM card but I don't get yet but the monthly fee was sent to you.

Can I refund it?

I have never used fido's USIM because I do not get it.

 

If you have any question or more information, text me *** *** **** with your number that can get reply to me.

 

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Moderator
Moderator

Re: I do not get USIM card yet but monthly fee was paid.

Hello @GihoonKim and welcome to the Community.

 

I hope that you are having an amazing day so far.

 

In order to verify what was offered to you, it's necessary to contact us. You can find all the ways to reach us on our contact page here.

 

And to clarify with you, do you mean that we sent you a Esim?

 

 

 

 

 

 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: I do not get USIM card yet but monthly fee was paid.

Yes. With changing number, you sent me Esim but I do not get it yet.

And monthly fee was paid.

 

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Message 3 of 8
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Moderator
Moderator

Re: I do not get USIM card yet but monthly fee was paid.

Let's take a look at your account together to see what's going on.

 

I'm sending you a PM. Talk to you soon. 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: I do not get USIM card yet but monthly fee was paid.

How long do I have to wait for refund or answers? Today I got new bill but as I said I do not get esim. I have no reason to pay but you sent me email to make me feel so inconvenienced. Do I have to pay I have never used? If I do not pay the bill I got today due to I think no reason to pay, my credit score will be damaged and you are going to be supposed to manage that situation.

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Re: I do not get USIM card yet but monthly fee was paid.

Hey @GihoonKim

 

We never got a reply to our last PM.  Feel free to reply if you still need help!



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I'm a Participant Level 3
I'm a Participant Level 3

Re: I do not get USIM card yet but monthly fee was paid.

Hi.

This is Gihoon Kim.

There is something updated?

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Senior MVP Senior MVP
Senior MVP

Re: I do not get USIM card yet but monthly fee was paid.

Hello GihoonKim,

 

  Welcome to the community!

 

  Have you had a chance to reply to their private message (PM)? You can see here about sending or receiving PMs.

 

Hope this helps 😀

 

Cheers

 


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