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Can't make call

zipsheee
I'm a Participant Level 1
I'm a Participant Level 1

I bought a fido sim yesterday, the Internet is working but I can't make or receive a call..... What  should I do

1 REPLY 1

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Zipsheee,

 

  Welcome to the community!

 

  Sorry to hear you're having issues with your services. What phone are you using? Did you purchase the phone from Fido? If not, have you verified whether the phone is compatible with the networks? You can verify the compatible bands/frequencies here.

 

  What plan do you have? Is it a plan with Talk and Text? Are you able to send messages?

 

  Have you verified whether your phone is using the proper APN settings? You can verify those settings here.

 

  To which network is your phone connected? Have you verified that the network settings are set for 2G/3G/LTE (GSM/UMTS (WCDMA)/LTE)?

 

Hope this helps 😀

 

Cheers