I added 2 Data top up Add ons couple months ago and I see I'm still being charged for them and I cant figure out how to remove them off my plan. Ive gone to change my plan on the Fiso app and site and only lets me do changes to my actual plan, not the add ons. I'm being charged an extra $50 a month and don't want it.
Now currently on hold with a wait time of 48 mins to hour and 13 mins with Fido, anyone know how to remove Add one?
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Hey I am having same issue here, I am still being charged with the data top-up that I applied a couple of months ago. I have tried to send a message to 222 to cancel and still not getting a response saying I don't have any data top-up
They are listed there but how do I check if they are set not to be recurring. I want to make sure they won’t be added on the next billing cycle. I have 3 data top-ups currently, two of 300 mb which are recurring from a previous month and another one of 2 gb which I added this month. As for the first two I wouldn’t have added them this month.
I’ve sent sms CANCEL requests for all of them but only the last one is mentioned as “expires 3rd of October”. The first two that I didn’t even intended to add them this month are not marked with anexpiration date.
The fact that fido changed the procedures and they are adding the data top-ups automatically to the next billing cycle creates more issues and overhead management than it resolves a client request. I now have to send multiple sms in order to add a one time data top-up. An extra sms to set the top-up as a recurring one would have been a lot more fair to customers. If I would want a recurring data increase I would change my plan to a higher one which would be a lot more cost effective than this new top-up method.
As mentioned in the first SMS you receive regarding the Top-Ups, these are recurring options.
In order to remove every add-on, you must repeat the steps for each and one of them that was previously added.
Considering these add-ons are still valid for the current cycle, by removing them today they remain on the account for the duration of the current cycle.