How to remove Data top-ups

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I'm a Participant Level 1 Mcbxo
I'm a Participant Level 1

How to remove Data top-ups

I added 2 Data top up Add ons couple months ago and I see I'm still being charged for them and I cant figure out how to remove them off my plan. Ive gone to change my plan on the Fiso app and site and only lets me do changes to my actual plan, not the add ons. I'm being charged an extra $50 a month and don't want it. 

Now currently on hold with a wait time of 48 mins to hour and 13 mins with Fido, anyone know how to remove Add one?

Accepted Solution

Re: How to remove Data top-ups

Hey @Adela123

 

Welcome to the Community!

 

To cancel a Data Top Up you have to send the word CANCEL to the number 222 from your device

 

You can view all the info regarding this here. Smiley

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Former Moderator FidoPamela
Former Moderator

Re: How to remove Data top-ups

Hey @Jester33

 

That doesn't sound right, we'll be happy to help with that. 

 

Are you now getting an error message if you text back 222 or is it still giving you the option to remove the top up? 

 

Keep me posted! 

 

 



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Message 16 of 45
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I'm a Participant Level 2 Jester33
I'm a Participant Level 2

Re: How to remove Data top-ups

The reply I got on Aug 12th says "Hi, it’s Fido: You don’t currently have a recurring Monthly Data Top-Up on your account. To add a Data Top-Up now, please text the keyword "DATA" to 222."  

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Message 17 of 45
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Former Moderator FidoPamela
Former Moderator

Re: How to remove Data top-ups

You definitely shouldn't be billed anymore if that's the case. I see that we sent you a PM here on the Community. If you reply there we'll be happy to further look into this with you and check out what happened there.

 

Chat soon!

 



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Message 18 of 45
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I'm a Participant Level 2 kelvinkkl
I'm a Participant Level 2

Re: How to remove Data top-ups

Hey I am having same issue here, I am still being charged with the data top-up that I applied a couple of months ago. I have tried to send a message to 222 to cancel and still not getting a response saying I don't have any data top-up

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Message 19 of 45
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Moderator
Moderator

Re: How to remove Data top-ups

Hey @kelvinkkl!

 

Happy to help you with that. Smiley

 

The text message response you got means that you no longer have a data top-up for your next billing cycle. If you want us to check your account to be sure, we can send you a PM or you can contact us here.

 

Let us know!



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Message 20 of 45
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I'm a Participant Level 2 kelvinkkl
I'm a Participant Level 2

Re: How to remove Data top-ups

Hi there, thanks for the quick response. Can you please check my account? because I am still being charged for the data top-up even though the text message to "222" said I do not have any data top-up. 

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Message 21 of 45
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Former Moderator FidoJo
Former Moderator

Re: How to remove Data top-ups

Hey @kelvinkkl

 

We can definitively double check your account. 

 

We'll send you a PM shortly! 

 

Talk soon🙂



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Message 22 of 45
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I'm a Participant Level 1 Rahim2
I'm a Participant Level 1

Re: How to remove Data top-ups

I want to cancel my monthly top up on my data for my monthly plan.

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Message 23 of 45
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Moderator
Moderator

Re: How to remove Data top-ups

Hey @Rahim2,

 

Welcome to the Community!

 

I have moved you post in this thread as it is about the same topic. 

 

I am sure you'll find the answer here. Smiley

 



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Message 24 of 45
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I'm a Participant Level 2 eculver
I'm a Participant Level 2

Re: How to remove Data top-ups

HUGELY helpful - thank you!!!

 

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Message 25 of 45
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I'm a Participant Level 2 Osc
I'm a Participant Level 2

Re: How to remove Data top-ups

How can I check on fido.ca myaccount that the top-up has been removed for my next billing cycle?

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Message 26 of 45
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Moderator (inactive) FidoRachel
Moderator (inactive)

Re: How to remove Data top-ups

Hey @Osc,

 

On the app, you'll see the details of your services under plan, it's one of the 3 tabs at the top. 

 

The Data Top-Up will be listed under Your Extras



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Message 27 of 45
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I'm a Participant Level 2 Osc
I'm a Participant Level 2

Re: How to remove Data top-ups

They are listed there but how do I check if they are set not to be recurring. I want to make sure they won’t be added on the next billing cycle. I have 3 data top-ups currently, two of 300 mb which are recurring from a previous month and another one of 2 gb which I added this month. As for the first two I wouldn’t have added them this month.

I’ve sent sms CANCEL requests for all of them but only the last one is mentioned as “expires 3rd of October”. The first two that I didn’t even intended to add them this month are not marked with anexpiration date.

The fact that fido changed the procedures and they are adding the data top-ups automatically to the next billing cycle creates more issues and overhead management than it resolves a client request. I now have to send multiple sms in order to add a one time data top-up. An extra sms to set the top-up as a recurring one would have been a lot more fair to customers. If I would want a recurring data increase I would change my plan to a higher one which would be a lot more cost effective than this new top-up method.

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Message 28 of 45
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Moderator (inactive) FidoRachel
Moderator (inactive)

Re: How to remove Data top-ups

As mentioned in the first SMS you receive regarding the Top-Ups, these are recurring options. 

 

In order to remove every add-on, you must repeat the steps for each and one of them that was previously added. 

 

Considering these add-ons are still valid for the current cycle, by removing them today they remain on the account for the duration of the current cycle. 

 

If you want us to have a look at the account @Osc, don't hesitate to reach out, we'll be happy to help! 



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Message 29 of 45
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I'm a Participant Level 1 Alyshamjohnson1
I'm a Participant Level 1

Re: How to remove Data top-ups

Super helpful, they're tricky lol

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