How to check balance of 1000 free international minutes?

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I'm a Participant Level 2 aneeshkk
I'm a Participant Level 2

How to check balance of 1000 free international minutes?

I am looking for a way to find the remaining minutes of 1000 international free minutes. Please advise.

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Re: How to check balance of 1000 free international minutes?

Hey @aneeshkk

 

Welcome to the community🙂

 

You can track the usage when you log in your profile on the Fido.ca website. 

 

Hope this helps!

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Former Moderator FidoJo
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Re: How to check balance of 1000 free international minutes?

Hey @aneeshkk

 

Welcome to the community🙂

 

You can track the usage when you log in your profile on the Fido.ca website. 

 

Hope this helps!



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I'm a Participant Level 2 aneeshkk
I'm a Participant Level 2

Re: How to check balance of 1000 free international minutes?

Thank you. Unfortunately this doesn't show the remaining balance for 1000 international minutes. Yesterday night this was confinedc by customer care. They said that there will be an SMS alert after consuming 90% and also after the allowance gets exhausted.

Thank you again ! 

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Re: How to check balance of 1000 free international minutes?

Hey @aneeshkk

 

I just wanted to add a little clarification to this point. The Minute Tracker which offers these 90% /100% alerts,  is only used to track airtime (regular minutes) included in the plan. You should actually be able to track the usage for these 1000 minutes through the My Account App. 


Are you using the most recent version of the App? 



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I'm a Participant Level 2 aneeshkk
I'm a Participant Level 2

Re: How to check balance of 1000 free international minutes?

Wow... Finally I found that after digging a lot... 

But the customer care have a misleading information.

Also the interface can be improved a bit..

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Former Moderator FidoJo
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Re: How to check balance of 1000 free international minutes?

Thanks a lot for your feedback @aneeshkk!

 

We always appreciate feedback so we can improve our services. We'll make sure to send your comments to the appropriate team. 

 

 



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I'm a Participant Level 1 vthakkar
I'm a Participant Level 1

Re: How to check balance of 1000 free international minutes?

How did you do that? I am trying to figure out my usage as well. Please post the procedure.

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Re: How to check balance of 1000 free international minutes?

Hey @vthakkar

 

From your Fido My Account app: Tap on the Usage tab at the bottom, then scroll down until you see the minutes remaining and tap View Details. 

 

From My Account on Fido.ca: Click Usage & Services and select the account. Under the Talk & Text section, click the View Details link.

 

Hope this helps. Smiley 

 

 

 



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