How to change last name

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I'm a Participant Level 2
I'm a Participant Level 2

How to change last name

Hello,

 

I just recently had my last name changed, so I would like to now update my Fido account with my new ast name. Am I able to do this at a nearby Fido kiosk in a local mall, or do I have to contact customer service myself? I would much rather have this done at a kiosk.

 

Thanks in advance.

 

 

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Re: How to change last name

Hi there @ANguyen20

 

Great question!

 

You can modify your name/name on the account by contacting customer service, or by stepping into a Fido store. 

 

For identification in store (to make sure you're the account holder) they'll need 2 pieces of valid ID. 

 

Your name will be updated within 72 hours or before your next billing cycle, whichever is closer.


You’ll receive a confirmation email once the request is completed.

 

I hope this helped 😃
 

 

 

 

 

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Solution

Re: How to change last name

Hi there @ANguyen20

 

Great question!

 

You can modify your name/name on the account by contacting customer service, or by stepping into a Fido store. 

 

For identification in store (to make sure you're the account holder) they'll need 2 pieces of valid ID. 

 

Your name will be updated within 72 hours or before your next billing cycle, whichever is closer.


You’ll receive a confirmation email once the request is completed.

 

I hope this helped 😃
 

 

 

 

 



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Re: How to change last name

Hi Catherine,

 

I just had my name updated on my account. But when I make a call, my outgoing caller ID is still my old last name. Will this update to my new name in 24 hours, or do I have to contact CS to change that as well?

 

Thank you

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Re: How to change last name

Hey @ANguyen20

It should also update itself within 24 hours but I'll go ahead and send you a PM to make sure of it.

Talk to you soon! 



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