Hey there @ljfawkes1
Welcome to the community 
Do you currently have Call display available in your plan? To clarify, all our in market plans include this feature now, and the feature will enable you to view the incoming caller's number. Calls are only charged when the call connects/when you accept the call. In other words, if you ever decide to reject it, we do not charge you for unanswered calls.
You also have the option to save the numbers calling you to your contact list, this way you'll be able to identify them the next time they call. That being said, blocking incoming calls works differently. There's actually a lot of existing third party apps that have the ability to do that.
Solutions offered on our end are limited. Having a block added on your Fido line will simply restrict all your network access for calls, which is not the best solution. As for the reason why we do not block numbers on our end, it was previously explained by @Cawtau:
It's not about potential loss of spammers as customers or losing revenue. It's about trying to protect innocent customers whose numbers have been spoofed. While the likelihood of spammers spoofing your number might be small -- given the vast pool of numbers to choose from, it's possible. How would you feel if the networks blocked all of your services seemingly for no reason? Even if they didn't block your services per se, blocking your number would mean that you couldn't call or message anyone. All your calls and/or messages would be blocked. That's what would happen if they blocked numbers at the network level.
We also thank you for your feedback, but Tinder and Fido do not offer the same services. As a service provider, we need to abide with the rules and regulations in place. To put it in simple terms, we would simply suggest rejecting calls that you do not recognize (not saved in your contact list on your phone). That is also the general rule on how to avoid spam calls.
Hope this helps and let us now if you have any questions.
Hello Icarson,
Welcome to the community!
You're right, spammers do not adhere to the Do Not Call list. However, registering on the list should prevent calls from actual telemarkers.
Unfortunately there isn't much that can be done to prevent SPAM calls. Often, they use spoofed phone numbers to hide their true identification. As such, the networks cannot simply block those numbers because they usually belong to unsuspecting parties. Your numbers could have even been used to spoof phone calls to other people.
I understand SPAM phone calls and SMS are annoying and frustrating to receive. However, until the technology is available to identify the true callers, there isn't a whole lot that can be done. You should note that the spammers do not limit their calls to Fido. Changing providers won't likely stop the SPAM.
Hope this helps
Cheers
Hello Fireram,
I understand your frustration. However, you seem to have missed my point. Yes, the technology to block numbers has been available. It's probably even available in your phones. However, the technology is not yet available to identify the true spammers' number. Even the CRTC admits there is currently little that can be done to determine the origins of nuisance calls. As previously mentioned, the spammers often use spoofed numbers. That is, the numbers shown on the caller ID do not belong to the spammers; they belong to potentially innocent people. Often those people don't even know their numbers are being used to make SPAM calls or send SPAM messages. The only way they find out occurs when irate spammees call the numbers or send texts to asking them to stop calling or stop messaging.
It's not about potential loss of spammers as customers or losing revenue. It's about trying to protect innocent customers whose numbers have been spoofed. While the likelihood of spammers spoofing your number might be small -- given the vast pool of numbers to choose from, it's possible. How would you feel if the networks blocked all of your services seemingly for no reason? Even if they didn't block your services per se, blocking your number would mean that you couldn't call or message anyone. All your calls and/or messages would be blocked. That's what would happen if they blocked numbers at the network level.
I understand Ooma will block any number you provide. However, they can do so because those blocks only apply to Ooma customers. The owners of the spoofed numbers are unaffected by the block -- unless they try to call an Ooma customer. They can still make/receive calls to other mobile and landline numbers. They can still make/receive messages to other mobile devices. Mobile providers and landline providers simply cannot block a number without absolute proof that the owner of the number is engaged in nefarious activities. I think you would agree that if they blocked your number simply based on its apparent use to make SPAM calls or send SPAM SMS, your customer satisfaction would plummet.
Why do you think the spammers are actual customers? It's unlikely the spammers use mobile devices to SPAM. Why? Because it's inefficient. Imagine the immense time and effort required to make those 10,000+ calls from a mobile device. They want a big return-to-effort ratio. There would be no return big enough to warrant that amount of effort. What's more likely is that they use computers to make the calls and send SMS using an IP phone service. In fact, it's rather likely the spammers originate from outside of Canada.
Unfortunately, until the technology to unmask the true number of spammers/scammers is readily available (not simply the number shown on the caller ID), the only solution currently is to block the numbers on your phone. That said, it is hopeful to note that the CRTC is trying to implement measures to reduce nuisance calls (see here and here).
Hope this helps
Cheers
Hi MartinBadia,
Sorry for the unwanted calls from our marketing department. It may take up to 31 days for this to be entirely effective once we are notified (maximum time delay for all marketing departments to receive this update) We do apologize for any inconvenience this may have caused and thank you for your understanding.
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@pberry wrote:
You can block it easily.
Go on the App Store and download the Fido My account app, just search for the keyword 'FIDO'
Then download the first one 'Fido My Account'
when you're done downloading and installing it, open the App and go to the 'Services Section' and chose the iphone special pack ( or whatever its called ) and there it should be pretty much common sense you will see block number option and then you know what to do
You're welcome and have a nice day.
incorrect. That only allows you to access ETM, which does allow you to block texts but not calls. OP was asking about calls.
