How to activate my new SIM card

[alsaediahned]

Hi I have new SIM card I want active my SIM cards

[alsaediahned]

Hey @Baljitkaur

SIM cards for monthly accounts can only be activated on Fido.ca via MyAccount or in a Fido store. For prepaid accounts it can only be done in a store.

To do it on Fido.ca, sign-in to your account. You'll first be redirected to your Account's Overview. From there, click on Show all lines (if you have multiple lines) > Select your phone number from the list > Click on View Usage & Manage > Scroll down to Quick Actions > Click the link Update SIM Card.

Keep in mind that for a postpaid account, if you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.

Hope this helps! 😀

***Updated on June 24th 2021***

[sreza22]

Hi @Baljitkaur 

How to activate a sim when I am adding a second line? update option seems to be only for the same number. 

[FidoValerie]

Hey @sreza22

When adding a second line to your account, you'll receive a brand new, already active SIM card!

You won't need to activate it manually.

Hope this clarifies! 

[JS62]

Very helpful thank you. I had no idea how to do it just by following links on the fido website.

[patrickchan]

goto the fido store to activated, that way if any problems can be fixed.

[Baljitkaur]

Hi can you activate my new SIM card

[Gohopalong1]

I am can't seem to active my new SIM card

[FidoClaudia]

Hey @Gohopalong1,

Welcome to the Community

What happens when you try to activate it? Is there an error message on your side and if yes, what's the error?

I would suggest clearing the cache and cookies of your browser or try a different browser to see if that helps.

Keeps us posted!

[FidoNick · Accepted solution]

Hey @Baljitkaur

SIM cards for monthly accounts can only be activated on Fido.ca via MyAccount or in a Fido store. For prepaid accounts it can only be done in a store.

To do it on Fido.ca, sign-in to your account. You'll first be redirected to your Account's Overview. From there, click on Show all lines (if you have multiple lines) > Select your phone number from the list > Click on View Usage & Manage > Scroll down to Quick Actions > Click the link Update SIM Card.

Keep in mind that for a postpaid account, if you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.

Hope this helps! 😀

***Updated on June 24th 2021***

[Maulikk]

can anbody have an idea how to activate a simcard, i don't have the old sim card number can anybody please help me to activate new sim asasp..!!

thanks

[FidoNick]

Hey @Maulikk! I moved your post here as it deals with the same topic. 

If you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.

Hope this helps

[Baljitkaur]

Hi 

[myphone143]

how do I update my sim card, I got a new sim card

[FidoRachel]

Hey @myphone143, 

I moved your post to this thread since the answer to your question can already be found here. 

[Julia081989]

I.m trying to update SIM card. I took a number directly from the card. It says this is not a Sim associated with your phone. Please help.

[FidoSaira]

Hey @Julia081989

Welcome to Fido Community

I have moved your post in this thread as it deals with the same topic.

Hopefully you'll find the answer here.

If you still need help with that, you can contact us and we'd be happy to update it for you.

[Marat1]

Hello 

i just got a new simcard because the previous one I have lost and now I have some problems with activating it.

on My Account, there is no button Activate simcard. why is that and what I need to do?

[FidoCharles]

Hey @Marat1

Welcome to the Community!

I moved your post here so you can find the answer to your question

Don't hesitate to contact us if anything 

[orion_squall]

Hi,

The procedure to update SIM card online seems user-friendly when I login. I would like to confirm a few things before my new phone arrive:

1. My 5 years old phone and SIM card is a Micro. My new phone has LTE support, so in order to get LTE, I will have to order a new NANO SIM card which has LTE capabilities?

2. Do I need to do some cutting of the new SIM card to make it a NANO size?

3. Will my phone number or plan get altered or disturbed with installation of a new NANO SIM. I have BYOP plan and my assumption/knowledge is that updating a SIM card shall not alter any of it.

[FidoAmanda]

Hey orion_squall!

If you need a new SIM card, because your old SIM card is a different format or a newer SIM card is required in order to take advantage of all the features of your new device, a new SIM card will come with your new device. There is no need to order one separately. 

Our SIM card now come in a multi-SIM format that supports Regular, Micro and Nano formats, which means that you can break off the SIM card in the size that you need for your phone. 

Your phone number and plan will not change is any way by activating a new SIM card on your line. 

Let us know if you have any other questions. 

[FidoMaria]

Hi alsaediahned & welcome to the Community.

To activate your SIM card, you simply need to log into Fido.ca, select the Services tab, and click on Mobile. You'll then see the option Update SIM Card.

Cheers!