How to activate my new SIM card

[alsaediahned]

Hi I have new SIM card I want active my SIM cards

[Bansalraghav605]

I want to activate my sim card

[FidoSaad]

Hey there @Bansalraghav605

Welcome to the Community

If you're looking to swap your old SIM card with a new one, you'll find all the steps in the solution of this thread.

Hope this helps!

[elsa_2001]

How to activate my sim

[FidoValerie]

Hey @elsa_2001

You can find the steps to activate a new SIM card here.

Hope this helps! 

[lintiankui]

l

[sreza22]

Hi @Baljitkaur 

How to activate a sim when I am adding a second line? update option seems to be only for the same number. 

[FidoValerie]

Hey @sreza22

When adding a second line to your account, you'll receive a brand new, already active SIM card!

You won't need to activate it manually.

Hope this clarifies! 

[JS62]

Very helpful thank you. I had no idea how to do it just by following links on the fido website.

[patrickchan]

goto the fido store to activated, that way if any problems can be fixed.

[Baljitkaur]

Hi can you activate my new SIM card

[Gohopalong1]

I am can't seem to active my new SIM card

[FidoClaudia]

Hey @Gohopalong1,

Welcome to the Community

What happens when you try to activate it? Is there an error message on your side and if yes, what's the error?

I would suggest clearing the cache and cookies of your browser or try a different browser to see if that helps.

Keeps us posted!

[FidoNick · Accepted solution]

Hey @Baljitkaur

SIM cards for monthly accounts can only be activated on Fido.ca via MyAccount or in a Fido store. For prepaid accounts it can only be done in a store.

To do it on Fido.ca, sign-in to your account. You'll first be redirected to your Account's Overview. From there, click on Show all lines (if you have multiple lines) > Select your phone number from the list > Click on View Usage & Manage > Scroll down to Quick Actions > Click the link Update SIM Card.

Keep in mind that for a postpaid account, if you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.

Hope this helps! 😀

***Updated on June 24th 2021***

[Maulikk]

can anbody have an idea how to activate a simcard, i don't have the old sim card number can anybody please help me to activate new sim asasp..!!

thanks

[FidoNick]

Hey @Maulikk! I moved your post here as it deals with the same topic. 

If you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.

Hope this helps

[Baljitkaur]

Hi 

[myphone143]

how do I update my sim card, I got a new sim card

[FidoRachel]

Hey @myphone143, 

I moved your post to this thread since the answer to your question can already be found here. 

[Julia081989]

I.m trying to update SIM card. I took a number directly from the card. It says this is not a Sim associated with your phone. Please help.

[FidoSaira]

Hey @Julia081989

Welcome to Fido Community

I have moved your post in this thread as it deals with the same topic.

Hopefully you'll find the answer here.

If you still need help with that, you can contact us and we'd be happy to update it for you.