How to activate my new SIM card

[alsaediahned]

Hi I have new SIM card I want active my SIM cards

[alsaediahned]

Hey @Baljitkaur

SIM cards for monthly accounts can only be activated on Fido.ca via MyAccount or in a Fido store. For prepaid accounts it can only be done in a store.

To do it on Fido.ca select the Services tab, and click on Mobile. You'll find the Update SIM Card link lower down the page, under Quick Actions

Keep in mind that for a postpaid account, if you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.

Hope this helps! 😀

[FidoMaria]

Hi alsaediahned & welcome to the Community.

To activate your SIM card, you simply need to log into Fido.ca, select the Services tab, and click on Mobile. You'll then see the option Update SIM Card.

Cheers!

[Muffin123]

HOW DO i ACCTIVATE MY NEW PHONE THAT WAS SENT FROM CUSTMER SERVICE?

[KAPABLE-K]

@Muffin123 You can follow this guide here.

[FidoChristina]

Hey @Muffin123

Were you able to figure it out?

I moved your post here since we already had a similar thread. Feel free to scroll up and read all the replies

[Muffin123]

I don't have the phone yet it will be here sometime this week. I was just wondering what I need to do once I get my phone normally I go into the store and all is taken care of there.

[FidoChristina]

Okay cool!

Pretty awesome that you're checking things out! Thanks for keeping us posted!

[stephenso]

Hi there, I don't see the Mobile option or the Update SIM Card option after I selected the Service tab.  Please kindly assist.

Thank you.

[FidoMaria]

Hi @stephenso! Here's what you should be seeing:

Do you have any of these options?

[stephenso]

Hi FidoMaria,

That is strange.  I don't have that option under my account.  I have similar options, like my phone number on the very left with the check mark, then "Change My Number", then "Refer A Friend".  I don't have "Update SIM Card" nor "Upgrade My Device" as per your screenshot.

Is it because I am using Fido Prepaid and you are Monthly Plan?  Please kindly advise.

Thank you.

[stephenso]

[FidoMaria]

@stephenso You should be able to update your SIM card. Do you use your e-mail address as your username when you log in?

[stephenso]

Hi there,

I use my phone number to log in.

[FidoFaiza]

Hi @stephenso! 

I suggest that you sign up using your email address as the username so that you can fully take advantage of all the functions on My Account. 

Let me know if anything.

[stephenso]

Hi FidoFaiza,

So we need to register a new account with our email address as username and use that account?  

The account with our phone number as username doesn't provide us with full account features?  And we can stop using it in the future?

Thank you.