How to activate my new SIM card

How to activate my new SIM card

How to activate my new SIM card

SOLVED
alsaediahned
I'm a Participant Level 2

How to activate my new SIM card

Hi I have new SIM card I want active my SIM cards

 

 

 

Accepted Solution

Re: How to activate my new SIM card

Solved by Moderator

Hey @Baljitkaur

 

SIM cards for monthly accounts can only be activated on Fido.ca via MyAccount or in a Fido store. For prepaid accounts it can only be done in a store.

 

To do it on Fido.ca select the Services tab, and click on Mobile. You'll find the Update SIM Card link lower down the page, under Quick Actions

 

Keep in mind that for a postpaid account, if you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.

 

Hope this helps! 😀

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63 REPLIES 63
JS62
I'm a Participant Level 1

Very helpful thank you. I had no idea how to do it just by following links on the fido website.

 

patrickchan
I'm Experienced Level 1

goto the fido store to activated, that way if any problems can be fixed.

Baljitkaur
I'm a Participant Level 2

Hi can you activate my new SIM card

 

 

Gohopalong1
I'm a Participant Level 1

I am can't seem to active my new SIM card

Hey @Gohopalong1,

 

Welcome to the Community Smiley

 

What happens when you try to activate it? Is there an error message on your side and if yes, what's the error?

 

I would suggest clearing the cache and cookies of your browser or try a different browser to see if that helps.

 

Keeps us posted!

 

 



Hey @Baljitkaur

 

SIM cards for monthly accounts can only be activated on Fido.ca via MyAccount or in a Fido store. For prepaid accounts it can only be done in a store.

 

To do it on Fido.ca select the Services tab, and click on Mobile. You'll find the Update SIM Card link lower down the page, under Quick Actions

 

Keep in mind that for a postpaid account, if you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.

 

Hope this helps! 😀



Maulikk
I'm a Participant Level 2

 

can anbody have an idea how to activate a simcard, i don't have the old sim card number can anybody please help me to activate new sim asasp..!!

 

thanks

Hey @Maulikk! I moved your post here as it deals with the same topic. 

 

If you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.

 

Hope this helps Smiley



Baljitkaur
I'm a Participant Level 2

Hi 

myphone143
I'm a Participant Level 1

how do I update my sim card, I got a new sim card

Hey @myphone143

 

I moved your post to this thread since the answer to your question can already be found here



Julia081989
I'm a Participant Level 1

I.m trying to update SIM card. I took a number directly from the card. It says this is not a Sim associated with your phone. Please help.

Hey @Julia081989

 

Welcome to Fido Community Smiley

 

I have moved your post in this thread as it deals with the same topic.

 

Hopefully you'll find the answer here.

 

If you still need help with that, you can contact us and we'd be happy to update it for you.

 

 



Marat1
I'm a Participant Level 1

Hello 

i just got a new simcard because the previous one I have lost and now I have some problems with activating it.

on My Account, there is no button Activate simcard. why is that and what I need to do?

Hey @Marat1

 

Welcome to the Community!

 

I moved your post here so you can find the answer to your question Smiley

 

Don't hesitate to contact us if anything 



orion_squall
I'm a Participant Level 1

Hi,

 

The procedure to update SIM card online seems user-friendly when I login. I would like to confirm a few things before my new phone arrive:

 

1. My 5 years old phone and SIM card is a Micro. My new phone has LTE support, so in order to get LTE, I will have to order a new NANO SIM card which has LTE capabilities?

 

2. Do I need to do some cutting of the new SIM card to make it a NANO size?

 

3. Will my phone number or plan get altered or disturbed with installation of a new NANO SIM. I have BYOP plan and my assumption/knowledge is that updating a SIM card shall not alter any of it.

Hey orion_squall!

 

If you need a new SIM card, because your old SIM card is a different format or a newer SIM card is required in order to take advantage of all the features of your new device, a new SIM card will come with your new device. There is no need to order one separately. 

 

Our SIM card now come in a multi-SIM format that supports Regular, Micro and Nano formats, which means that you can break off the SIM card in the size that you need for your phone. 

 

Your phone number and plan will not change is any way by activating a new SIM card on your line. 

 

Let us know if you have any other questions. 



FidoMaria
Former Moderator

Hi alsaediahned & welcome to the Community. Smiley

 

To activate your SIM card, you simply need to log into Fido.ca, select the Services tab, and click on Mobile. You'll then see the option Update SIM Card.

 

Cheers!

 

 



marcinchady
I'm a Participant Level 2

There is nothing "simple" about it, because it asks you for the old SIM number. What if there is no old SIM number, because you've just opened a new plan?

Hey @marcinchady and thanks for reaching out.


It would ask the old sim card if you click on *CHANGE SIM CARD* on your online account.

It would not ask you this for a brand new activation.


If you have trouble activating your sim card, don't hesitate to let us know.