How long before I receive order confirmation?

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I'm a Participant Level 1 biak83
I'm a Participant Level 1

How long before I receive order confirmation?

I placed an order online last night at aorund 9pm to order a new phone and changed to a new plan but haven't received an email confirmation.

Upon logging out and then back in I can see the plan was changed.

Almost a day later and still no email.

Already checked the junk/spam/trash folders. How long does it typically take?

I would like to make sure that the phone order is actually in the system as I know the plan was already swtiched.

 

Thx

Accepted Solution

Re: How long before I receive order confirmation?

Hey @biak83 and welcome to the Community!

 

You're supposed to receive an email from us once your order is placed and once your order is shipped, which includes the tracking number for you to track the order.

 

Keep in mind that confirmation emails are usually sent within 24-48 hours after the order has been processed.

 

I'll send you a PM to check out your account and make sure the upgrade went through.

 

For any additional account specific questions in the future, you can also contact us on through one of those channels.

 

I'll talk to you in PM Smiley

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Message 1 of 22
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Former Moderator FidoManuel
Former Moderator

Re: How long before I receive order confirmation?

Hi @Fi_do_YYC!

 

If you've made the plan change for your next billing cycle, you'll receive the email confirmation on that same day. 

No worries Smiley 

 



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Message 11 of 22
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I'm a Participant Level 2 cmoreton
I'm a Participant Level 2

Re: How long before I receive order confirmation?

I ordered my phone online and changed my account details a few days ago and still haven't recived a confirmation email about anything as of yet????

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Message 12 of 22
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Former Moderator FidoPamela
Former Moderator

Re: How long before I receive order confirmation?

Hey @cmoreton!

 

Welcome to the Community Smiley 

 

I've moved your post here since you might find the info you're looking for.

 

I'll also PM you in a moment so we can confirm the changes together. 

 

Chat soon! 



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Message 13 of 22
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I'm a Participant Level 1 barindersk
I'm a Participant Level 1

Re: How long before I receive order confirmation?

Hi,I have had a similar problem. I ordered my new phone with customer service. The agent said 2 day is when I get my phone, but I haven't even recieved a tracking number. My guess is it is still not shipped. Help. Thankyou.

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Message 14 of 22
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Moderator
Moderator

Re: How long before I receive order confirmation?

Hey barindersk!

 

Welcome to the Community!

 

When you order a new phone, shipping usually takes between 3 to 5 business days.

 

If you have not yet received an email with your tracking number, it's likely that your order has not yet shipped, but, that said, I would still suggest checking your junk mail folder to make sure that the email did not end up there.



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Message 15 of 22
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I'm a Participant Level 1 Paulideep
I'm a Participant Level 1

Re: How long before I receive order confirmation?

I have the same problemhere.  I ordered a 3G Data plan with an iPad through an online customer care around 4 PM yesterday. However I   haven't receive any confirmation email.

I have no idea what happened.  

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Message 16 of 22
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Moderator
Moderator

Re: How long before I receive order confirmation?

Hey @Paulideep Smiley

As soon as your device is shipped, you will receive a notification by email with the tracking number letting you know that it's on the way.


Since the order was done yesterday only, you should be able to receive the confirmation really soon.

 

 



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Message 17 of 22
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I'm a Participant Level 1 jessicajasiak
I'm a Participant Level 1

Re: How long before I receive order confirmation?

I just upgraded my phone and plan on April 20th, it is now April 22nd and I have not yet received an email of any sort saying the transaction went through or what the tracking number is. When will I get one?

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Message 18 of 22
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Moderator
Moderator

Re: How long before I receive order confirmation?

Hey @jessicajasiak,

 

Welcome to the Community!

 

I have moved your message here as it relates to the same topic. As mentioned by @FidoClaudia, it can take up to 48 hours.

 

I'll send you a PM soon so we can look into this with you.



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Message 19 of 22
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I'm a Participant Level 2 GOFASTDSM
I'm a Participant Level 2

Re: How long before I receive order confirmation?

Hello,

 

I am having a similar issue to those above and was wondering if you could also help me confirm if my upgrade was completed. I have a feeling I only processed part of the transaction and maybe did not complete the process.

 

Thanks

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Message 20 of 22
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