How do I park my phone line for 6 months?

How do I park my phone line for 6 months?

How do I park my phone line for 6 months?

SOLVED
Suzysays
I'm a Contributor Level 2

How do I park my phone line for 6 months?

Hi,

 

How do I park my phone line for 6 months? I am going on Mat leave and my work line needs to be parked.

How much does it cost?

 

Accepted Solution

Re: How do I park my phone line for 6 months?

Solved by Moderator

Hey @Suzysays Smiley

 

If you weren't needing your line for an extended period of time we do offer the option to suspend it at $7 per month.

 

There are however a few things to keep in mind :

- You can suspend from 2-12 months, once per year

- Any financing fees are still charged for your phone

 

If this is something you'd like to do, please contact us and a specialist can have it applied. 

 

 

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3 REPLIES 3
CestBon
I'm a Participant Level 2

I was assured by FIDO that I can "park" my number for 6 months for a small fee; this will mean, I retain the same number even while I am away on any business trip. AND, it would also mean that I still have minimum services, like, limited calls and SMS... but, I can always go onlie and change my Plan before returning to Canada. 

 

1stly, I tried going online to ADD to my Plan because I knew that FIDO will be collecting on May 8th; and I will need the services when I arrive from Tokyo on the 9th!!! Guess what, FIDO LOCKED ME OUT OF MY ACCOUNT just when I needed it most! 

ERGO... I was not able to change my Plan to a "higher level". 

However, I did not mind that so much because I felt, I can do all these while waiting for my Luggages in the airport... 

BUT.... I GOT TOTALLY FRUSTRATED as FIDO would not authorize me to call even their OWN technical support line! 

 

I have just arrived from overseas THIS MORNING. FIDO just collected payment from my account yesterday. I CAN NOT MAKE A CALL not even to FIDO! I have tried to reboot my phone and reset the SYstem provider; but, I kept getting the message: YOU ARE NOT AUTHORIZED TO MAKE THIS CALL! What is wrong with this picture!!!! I have NEVER experienced this with any of the other providers I used before! Even with WIND, and VIRGIN , they never gave me a hard time anytime I would travel outside Canada.

 

SO, IF YOU WANT TO PARK YOUR NUMBER... 

I HAVE JUST TOLD YOU MY STORY. 

You decide if you will let FIDO STEAL your money while making promises

(I hope FIDO does not run for any political post 🙄

Hello CestBon,

 

  Welcome to the community!

 

  Sorry to hear that there might have been a misunderstanding regarding parking a phone number. There are various ways to reduce monthly charges in order to keep a phone number depending on one's needs.

 

  As FidoNick noted, Fido does offer a temporary suspension for a reduced fee on eligible lines. However, a temporarily suspended line does not have any services. You would not have had access to calls, SMS, or data.

 

  From what you described, it sounds like you might have switched to (or had) pre-paid services. Fido appears to have two options with the price range you note in your other post here. One option is a Talk & Text and the other Data-only. I'm not sure whether both those options would have been available when you switched. If you had switched to the Data-only option, you would not have had access to Talk or Text. That could explain why received that error when you tried to make calls.

 

  If you would like to verify the plan you have, you would need to contact customer service. I do understand that if your plan does not allow for calls, you wouldn't be able to call them. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they will also be able to access your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

Hope this helps 😀

 

Cheers

 


FidoNick
Moderator

Hey @Suzysays Smiley

 

If you weren't needing your line for an extended period of time we do offer the option to suspend it at $7 per month.

 

There are however a few things to keep in mind :

- You can suspend from 2-12 months, once per year

- Any financing fees are still charged for your phone

 

If this is something you'd like to do, please contact us and a specialist can have it applied.