Hello CestBon,
Welcome to the community!
Sorry to hear that there might have been a misunderstanding regarding parking a phone number. There are various ways to reduce monthly charges in order to keep a phone number depending on one's needs.
As FidoNick noted, Fido does offer a temporary suspension for a reduced fee on eligible lines. However, a temporarily suspended line does not have any services. You would not have had access to calls, SMS, or data.
From what you described, it sounds like you might have switched to (or had) pre-paid services. Fido appears to have two options with the price range you note in your other post here. One option is a Talk & Text and the other Data-only. I'm not sure whether both those options would have been available when you switched. If you had switched to the Data-only option, you would not have had access to Talk or Text. That could explain why received that error when you tried to make calls.
If you would like to verify the plan you have, you would need to contact customer service. I do understand that if your plan does not allow for calls, you wouldn't be able to call them. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they will also be able to access your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
Hey @Suzysays 
If you weren't needing your line for an extended period of time we do offer the option to suspend it at $7 per month.
There are however a few things to keep in mind :
- You can suspend from 2-12 months, once per year
- Any financing fees are still charged for your phone
If this is something you'd like to do, please contact us and a specialist can have it applied.
