Hello Kungfu010,
Glad to hear you were able to contact customer service.
I understand it might be frustrating having the authorisation declined when you know you have adequate credit available. However, if you are currently overseas, it's possible that it's one of PC Financial's security measures. Many credit card companies have measures in place to prevent fraud. I recently had a few payments declined because my credit card company felt the purchases were not my typical behaviour. I had to call them and verify that those payments were indeed mine.
While payments to Fido might be one of your regular usages, if you're trying to pay online from overseas, their system might flag an IP from outside of Canada. It's also possible that if you have been using that particular card overseas, they might flag its usage back in Canada since you are there.
Hope this helps 🎃
Cheers
Hi there @Kungfu010 , you might have to call in to make that change. Try reaching out to Fido by calling *611 from your device or contact customer service at any one of the methods listed HERE , all the best
Hello Kungfu010,
Welcome to the community!
Sorry to hear you're having issues changing your credit card. If you are currently overseas, you would need to use the Abroad access number: 1-514-925-4590 (see here). In addition, they can also be contacted via Live Chat, Facebook, or Twitter (see here).
Hope this helps 😀
Cheers
Good morning @Kungfu010 , sounds like this may require a call in to Fido customer service and request they make the change for you. *611 works well for me or a chat on Twitter with fidosolutions. Other than yourself, customer service is the best way to access any account changes you require. Thanks for letting us know that you couldn't make the required changes through the app or on the website. Stay safe
