Haven’t received $50 Best Buy gift card that from internet bundle

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Haven’t received $50 Best Buy gift card that from internet bundle

I bought a home internet bundle more than a month ago and still have not received the $50 Best Buy gift card that came along with it. My pending date shows 0001-01-01 and is still under “review”. I have tried contacting both the customer service line and even Best Buy, but no one has given me any guidance to when I will be receiving it. 

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Re: Haven’t received $50 Best Buy gift card that from internet bundle

Hey @Natashaaco, welcome to the community!

 

If you registered for the gift card, rest assured you will definitely receive it. It has been a pretty popular offer, so delays may apply. 

 

Let us know if there is anything else that the community can help you with!

 

 



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Re: Haven’t received $50 Best Buy gift card that from internet bundle

Hi @FidoDaniela ,

 

I am in a similar situation where my home internet was supposed to come with a $50 Best Buy gift card. I was wondering how I register for the offer? Or is it something that is automatically processed? 

 

A further question I have, is will I receive the gift card through the mail or through email?

 

Thank you for the help!

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Re: Haven’t received $50 Best Buy gift card that from internet bundle

Hello @akothig

 

After your services are installed, you should have received an email within 7-10 business days to register to receive the gift card. 

 

Here's the link in question to receive the gift card: https://www.myfidopromotions.com/

 

You should receive the card within 5 business days afterwards by email. Smiley  



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Re: Haven’t received $50 Best Buy gift card that from internet bundle

Now I’m unable to view the promotions lookup, it’s giving me an error with a bunch of code on the page. Just wondering why this is occurring and when can I expect the gift card? It’s been almost 2 months 

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Re: Haven’t received $50 Best Buy gift card that from internet bundle

Hello @Natashaaco

 

I'm sending you a PM to get this looked into. Talk to you soon.



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Re: Haven’t received $50 Best Buy gift card that from internet bundle

I have yet to receive the promo gift card with my home internet student package???? I have contacted Fido several times and had no luck with receiving my gift card. My order status is pending it’s been months 

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Re: Haven’t received $50 Best Buy gift card that from internet bundle

Hey @Tracey81

 

I'm sad to see you're having this kind of experience while redeeming your offer for this promotion. I would like to take a closer look into this with you. I'll send you a PM so we can get to the bottom of this together. 



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Re: Haven’t received $50 Best Buy gift card that from internet bundle

I signed up for the promo in August and have been waiting for it ever since. I have contacted customer support 4 times about the issue, and each time the issue just gets 'escalated to the support team'. The promo was supposed to be distributed within 7 days of signing up, but it has been 81 days now and I still have not received it.

I am beginning to think that this wast just false advertising or a hoax by Fido, to reel in students and hope that they don't have enough free time to actually question why there is no gift card.

Now wishing that I choose another ISP that actually follows through on their promotions to students.

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Re: Haven’t received $50 Best Buy gift card that from internet bundle

Hey @Bose2

 

Welcome to the Community! 

 

That doesn't sound right, specially since you mention you contacted support 4 times to go over this!

 

I'll send you a PM and we'll get this sorted out.

 

Talk to you soon. 



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