I bought a home internet bundle more than a month ago and still have not received the $50 Best Buy gift card that came along with it. My pending date shows 0001-01-01 and is still under “review”. I have tried contacting both the customer service line and even Best Buy, but no one has given me any guidance to when I will be receiving it.
Hey @Natashaaco, welcome to the community!
If you registered for the gift card, rest assured you will definitely receive it. It has been a pretty popular offer, so delays may apply.
Let us know if there is anything else that the community can help you with!
Hi @FidoDaniela ,
I am in a similar situation where my home internet was supposed to come with a $50 Best Buy gift card. I was wondering how I register for the offer? Or is it something that is automatically processed?
A further question I have, is will I receive the gift card through the mail or through email?
Thank you for the help!
After your services are installed, you should have received an email within 7-10 business days to register to receive the gift card.
Here's the link in question to receive the gift card: https://www.myfidopromotions.com/
You should receive the card within 5 business days afterwards by email.
Now I’m unable to view the promotions lookup, it’s giving me an error with a bunch of code on the page. Just wondering why this is occurring and when can I expect the gift card? It’s been almost 2 months
I have yet to receive the promo gift card with my home internet student package???? I have contacted Fido several times and had no luck with receiving my gift card. My order status is pending it’s been months
I'm sad to see you're having this kind of experience while redeeming your offer for this promotion. I would like to take a closer look into this with you. I'll send you a PM so we can get to the bottom of this together.
I signed up for the promo in August and have been waiting for it ever since. I have contacted customer support 4 times about the issue, and each time the issue just gets 'escalated to the support team'. The promo was supposed to be distributed within 7 days of signing up, but it has been 81 days now and I still have not received it.
I am beginning to think that this wast just false advertising or a hoax by Fido, to reel in students and hope that they don't have enough free time to actually question why there is no gift card.
Now wishing that I choose another ISP that actually follows through on their promotions to students.
Welcome to the Community!
That doesn't sound right, specially since you mention you contacted support 4 times to go over this!
I'll send you a PM and we'll get this sorted out.
Talk to you soon.