Hey @mistysprings 
Sorry to hear about this!
When it comes to the status of your order, you would need to check in with customer service, if you still haven't received an update.
Please make sure to also verify your junk/spam and promotions email folders.
As for the dropped calls, can you please let us know if this happens everywhere, or just in a specific area?
Did you get the chance to try your SIM card in another device?
Keep us posted.
