Hello @AbyBatis , unfortunately to have customer service read this, you would have to contact customer support Here as we are a community forum and none of us can do anything with your account. I'm sorry you're having trouble with your service. If you scroll down near the bottom of the link above, there is a link to report a complaint or a concern. You could try that, but if you are withholding payment it could impact your credit report, so speaking with a supervisor or the credit department may be in your best interest. I wish you a good resolution.
Hello AbyBatis,
Welcome to the community!
I understand your frustrations. However, as you note, none of us know your situation. As Original_Lucy noted, this forum is community-driven and not intended as a venue for customer services. We do not have access to customer account information so we would not count as people you contacted from Fido.
I understand you wish for a supervisor to call you, however, they will not call you based on your posts here in the forums since this is not customer service. If you would like to discuss your situation with a supervisor, you would need to contact customer service and have your matter escalated. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
As Original_Lucy also mentioned, it is generally not best practice to withhold paying your bills when disputing a bill. In doing so, you will likely incur late payment charges (see here). Further refusal to pay your bills may lead to your services being disconnected. In addition, unpaid cell phone bills may negatively affect your credit (see here).
Hope this helps 😀
Cheers
Hello again,
No excuses were offered, but ok 🙄
**edit** BTW, we don't work for Fido. We are fellow customers who want to help others by providing information we have come across over the years. **
Cheers
