Getting rid of monthly add-on

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I'm a Participant Level 1 Andy10
I'm a Participant Level 1

Getting rid of monthly add-on

Can someone tell me how I get rid of my $20 monthly add-on?

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Re: Getting rid of monthly add-on

Hey @Andy10,

 

Are you referring to the $20 / 1.5 GB Data Top Up option? If that's the case, you can remove it yourself by sending a text message with the word CANCEL to 222 and you'll then receive an SMS with cancellation instructions.

 

Just a heads up, the change will take effect on the first day of your next billing cycle. You will still be able to use the data from the Data Top-up your current billing cycle.

 

Also, you'll see a final charge on your next invoice which will cover the Top-up for the current bill cycle.

 

If you're looking to remove any other additional option from your account, you would need to get in touch with Customer Care as KAPABLE-K suggested.

 

Hope this helps. Smiley

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I'm a Legend Level 1
I'm a Legend Level 1

Re: Getting rid of monthly add-on

Hello @Andy10,

 

Welcome to the community!

 

Only a Fido representative can remove the add-ons, you can reach out to Fido from any of the available methods listed here.

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Re: Getting rid of monthly add-on

Hey @Andy10,

 

Are you referring to the $20 / 1.5 GB Data Top Up option? If that's the case, you can remove it yourself by sending a text message with the word CANCEL to 222 and you'll then receive an SMS with cancellation instructions.

 

Just a heads up, the change will take effect on the first day of your next billing cycle. You will still be able to use the data from the Data Top-up your current billing cycle.

 

Also, you'll see a final charge on your next invoice which will cover the Top-up for the current bill cycle.

 

If you're looking to remove any other additional option from your account, you would need to get in touch with Customer Care as KAPABLE-K suggested.

 

Hope this helps. Smiley



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