Getting a data cap?

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I'm a Participant Level 3
I'm a Participant Level 3

Getting a data cap?

It's great to have data, but going over and being charged isn't fun. Is there anyway to get Fido to turn off your data once you reach your limit, this way you won't go over your data limit when you are using it? I want to avoid any future charges that could happen if I do accidently go past my limit. 

 

 

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Re: Getting a data cap?

Hey everyone!

 

It's been a while so I wanted to post an update to this thread Smiley

 

On our end, we do provide many ways to stay on top of data usage! You can track your usage through the Fido app, on Fido.ca, or by calling *3337 from your Fido. On our newer plans, we also send text messages once 90% and 100% of data usage is reached. You can also add a data top-up to your plan at any time before reaching 100% of your usage, once 100% is reached, the plan's overage rate kicks in.

 

That said, on our end, we do not cap data usage as we do want our customers to have the freedom and flexibility to use their data whenever they need to. You do get blocked at $50 of overages though and the users that the account holder has authorized can consent to continue using data past that point.

 

Keep in mind that many newer phones do offer the option to block data and also to see what apps are using what amount of data. We suggest checking with the manufacturer for more info on that! 

 

I do hope this info helps out, these tips will definitely help you stay in control of your data usage Smiley 

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I'm a Participant Level 2
I'm a Participant Level 2

Re: Getting a data cap?

Seriously disappointed that Fido will milk their customers like this.
I mistakenly purchased 2 3gb addons in error, and I won't get a refund on the second one because I used 2% of it.
Such garbage.

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