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Fooled by fido customer service

I'm a Participant Level 2
I'm a Participant Level 2

I got a call from fido saying that I will be getting a phone for cheaper plan and then I went to fido store to pick up they were also shocked and then she contacted the customer care she agreed but unfortunately, they weren`t having the phone in stock and then I went to another store they fooled me and told me that this plan is not for you I have been loyal to fido and whole my family and friends uses fido due to my recommendation but we all are deciding to koodo because koodo is offering us a very cheap and good deal then fido 
I was thinking fido customer service was best in whole Canada 

but after a time I realized it is worst 


Former Moderator
Former Moderator

Hey @devamkharidia, thanks so much for sharing your experience with us!


We always want positive experiences for our customers and, although this was not the case this time, we want to do everything we can to resolve this.


What we're going to do is send you a PM and together we'll see what happened.


See you there!