I want to file a complaint and hopefully it will get to someone up there as i have spent now 3 hrs of my valuable time on the phone trying to fix an error that Fido made and now they want me to pay for it because their system is not granting them the exception. The worst part is when the supervisor tells me , i am sorry but there is nothing i can do and when i tell him that you made the error and the customer has to pay for it and his response is nothing i can do. In short, i signed up for 3 lines in my name 2 years ago and when i called last week for another issue, i was told that the 3 lines are in my mother name and i would need her authorization to make any changes. I questioned how they are in my mother name if it was me who signed up for them and i had the contract showing it. After further investigation, he told me that my mother had internet with Rogers and they probably mixed up when converting her account and my 3 lines are now showing under her name. The worst part is that to transfer the 3 lines to my name, they need to open a new account and i need to pay $150 transfer fees. This is where i couldn't take it anymore, i told them you made an error and now i have to pay for your mistake. Their flat response was not much i can do. This is ridiculous, i am cancelling my 3 lines and never to go back to Fido.
