Filing a complaint

[Amin809]

How do i log a formal complaint against Fido Billing.

This a third or fourth month in a row, for billing issues. I have paper work received with promotion/discount however billing is still not correct.

I am fed up from calling every month and customer care opening a new ticket every month.

If we don't pay a bill, Fido will go ahead and put negative rating on our credit score but how can we make sure they see our pain. I am honestly done with this Fido after a good 13 years.

They don't keep promises.

[whoy]

Hi FidoClaudia,

Thank you for your kind words. I did manage to get through and spoke with someone that hopefully gave me correct information. I will have to see when my 2nd bill is generated to see if everything is corrected. 

[Amin809]

Thanks for sharing it

[Cawtau · Accepted solution]

Hello Amin809,

  Welcome to the community!

  You should note that you will only be referred to the Office of President or Ombudsman once the proper escalation process had already been exhausted (see here). You might also refer here for steps to Resolve a Concern.

Hope this helps 😀

Cheers