cancel
Showing results for 
Search instead for 
Did you mean: 

Filing a complaint

Amin809
I'm a Participant Level 2
I'm a Participant Level 2

How do i log a formal complaint against Fido Billing.

This a third or fourth month in a row, for billing issues. I have paper work received with promotion/discount however billing is still not correct.

I am fed up from calling every month and customer care opening a new ticket every month.

 

If we don't pay a bill, Fido will go ahead and put negative rating on our credit score but how can we make sure they see our pain. I am honestly done with this Fido after a good 13 years.

 

They don't keep promises.

7 REPLIES 7

Parth3
I'm a Participant Level 1
I'm a Participant Level 1

I want to raise a complaint with Fido. I had an app glitch last month and i could not track my usage. That app glitch was over  a month. This month my bill came to $137.40 and it should be $39.20. Since i was unable to track my usage. This is so frustrating getting  a 100 dollars extra bill i called Fido customer care twice after 2 hours of call they dint help me. i am highly disatisfied with the support team they said there was no over usage but still i got a 137 bill.

whoy
I'm a Participant Level 3
I'm a Participant Level 3

I'm dealing with the same thing. Only difference is that I called in on Black Friday and the person promised me that they would match the Black Friday deal. Got the bill today and non on those changes too effect. Called Fido and now they claim they have no record of that phone call. Not to mention that they kept transferring me around for more than 3 hours. What horrible service. 

MNek
I'm a Participant Level 1
I'm a Participant Level 1

Same here

@Parth3, @whoy @MNek

 

Hey everyone, 

 

We're truly sad to read about your experience, it's definitely not something that we wish.

 

We can open a ticket for the app to investigate if the usage display was down and take it from there. 

 

If this wasn't done yet when you contacted us the first time, please reach out again so we can take another look into it!

 

 



whoy
I'm a Participant Level 3
I'm a Participant Level 3

Hi FidoClaudia,

 

Thank you for your kind words. I did manage to get through and spoke with someone that hopefully gave me correct information. I will have to see when my 2nd bill is generated to see if everything is corrected. 

Amin809
I'm a Participant Level 2
I'm a Participant Level 2

Thanks for sharing it

 

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Amin809,

 

  Welcome to the community!

 

  You should note that you will only be referred to the Office of President or Ombudsman once the proper escalation process had already been exhausted (see here). You might also refer here for steps to Resolve a Concern.

 

Hope this helps 😀

 

Cheers