I called fido to make enquiries about the Google pixel 6 and 6a,wanted to know the difference and make up my mind on what to do,2 days later I see a hard enquiry on my credit report,I called in to ask why? I was kept from speaking with a supervisor for 1h4mins and the line went off,eventually I got an Indian lady who said she was a manager,and she said because I checked in my fido app options to upgrade my phone it check my credit score, please how is that possible? And she did insult me on the phone.....I want to know if that's possible before I take legal actions on her attitude and against Fido,been using them for 5 years plus now.
 
Hey @ify110576 & @Shima-khn 
To clarify, a credit evaluation is necessary when activating a new line/service or when upgrading the phone.
It's also often required to run an internal credit check for existing customers, to see what type of financing they are eligible to.
That said, you should definitely be made aware of this before it happens!
If you'd like us to look into your account and/or share feedback about an interaction you had with customer service, don't hesitate to reach out here.
We'll be happy to go over everything with you.
Hey @ify110576, Alex here.
You certainly shouldn't be subject to a credit check if you're simply inquiring about an upgrade and not actually going through the upgrade process. I'm really sorry to hear about your experience, that's not how we want things to go for any of our customers.
Our customer service remains available through all the channels here if you would like to go over what happened.
