The credit operation representatives that fido has are unaware of the situation. The response they give are vague and useless. I was charged $24 even after contacting Fido customer service to clear my dues before porting. But after 4 months I received an email saying that there is due balance and if payment not made it would directly go to third party. I was disappointed at how previously I received no emails for the outstanding balance on my account. Fido should send emails to give notices prior to they take any action.
Hey there @S_M1,
Welcome to the Community
For billing and payments, you would have access to your account's history online on Fido.ca. You can view the last 18 invoices online and also your payment history to verify if something's amiss.
With that said, what happened? Could you perhaps share a few details with us on the situation?
If it's account related, please contact us instead on these channels so we can take a closer look. Alternatively, we can also send you a PM if you prefer
Let us know!