Fido charged facetime as international call

Fido charged facetime as international call

Fido charged facetime as international call

SOLVED
AndreCeralbo
I'm a Participant Level 2

Fido charged facetime as international call

This month I got an email from fido that my bill was around $327 and that was $200+ more than what im paying every month. Then, I looked at my bill and it said I got charged for international calls. But, I remember the only calls I made internationally are through facetime. I did not know that fido will charge me for facetime calls and I did not know that facetime cannot be used for free with just data or wifi.

Accepted Solution

Re: Fido charged facetime as international call

Solved by Senior MVP Senior MVP

Hello again,

 

  I understand the frustration. However, as FidoAnthonyZ mentioned, the mobile providers would only charge for services if the calls were sent via the mobile networks. It would be your phone which determines whether the calls use FaceTime or cellular networks for voice calls. If it is a glitch or a limitation in FaceTime, you might consider reaching out to Apple.

 

  Also as FidoAnthonyZ mentioned, might consider ensuring your phone is not connected to the mobile networks prior to making FaceTime calls. You could enable Airplane or Flight mode and then manually enable Wifi. That should prevent the phone from connecting to the cellular networks. I understand this workaround may not be ideal. However, the mobile providers do not decide which calls go over their networks. That determination is made by the phone. They merely connect calls which the phone request to be made. Not connecting to the networks (ie Airplane or Flight mode) should prevent that from happening.

 

Hope this helps 😀

 

Cheers

 

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7 REPLIES 7
Cawtau
Senior MVP

Hello AndreCeralbo,

 

  Welcome to the community!

 

  Generally, FaceTime does use data and/or Wifi. Apparently, Apple might have changed the FaceTime interface which may inadvertently caused some calls to connect via the cellular networks rather than data or Wifi (see here and here). Is it possible that you might have connected those calls before the FaceTime feature fully loaded?

 

Hope this helps 😀

 

Cheers


FidoClaudia
Moderator

Hey AndreCeralbo,

 

Welcome to our community!

 

That's quite strange as you shouldn't be charged when using FaceTime. The service is exclusive to Apple and should only use your WiFi connection, no charges apply from carriers. 

 

How exactly did you place the FaceTime call?

 

Did you place the video call through a third party app like WhatsApp for example?

 

Or is it possible that you placed a WiFi Call instead of a FaceTime call? If you used WiFi calling, it could explain the charge as international long distance charges can apply. You can learn more about this service here.

 

Keep us posted. 

 

 



AndreCeralbo
I'm a Participant Level 2

I placed the call on facetime. Also I'm connected to my internet. You know when it says facetime on contacts? I clicked that and it says facetime video and not any other calls. Also, I'm not using any third party app like whatsapp or whatsoever. It's just really weird why im getting charged for doing FaceTime calls internationally. My bill just sky rocketed and I wont be able to pay that bill if that's gonna keep going.

Hey @AndreCeralbo! Philippe here.

 

I'm sad to read about your situation. Nobody likes to receive an unexpectedly large bill!

 

That said, if the calls was routed through our network, then the charges would apply. I suggest you contact us here to confirm that or you can also request a PM for assistance.



AndreCeralbo
I'm a Participant Level 2

I called fido the other day and they said they cannot do anything about the bill. It's just frustrating for me because it's just gonna keep happening if I'm using FaceTime. The bills will just skyrocket and it really hard to pay those bills.

@FidoPhilippe @Cawtau  @FidoClaudia 

Hello again,

 

  I understand the frustration. However, as FidoAnthonyZ mentioned, the mobile providers would only charge for services if the calls were sent via the mobile networks. It would be your phone which determines whether the calls use FaceTime or cellular networks for voice calls. If it is a glitch or a limitation in FaceTime, you might consider reaching out to Apple.

 

  Also as FidoAnthonyZ mentioned, might consider ensuring your phone is not connected to the mobile networks prior to making FaceTime calls. You could enable Airplane or Flight mode and then manually enable Wifi. That should prevent the phone from connecting to the cellular networks. I understand this workaround may not be ideal. However, the mobile providers do not decide which calls go over their networks. That determination is made by the phone. They merely connect calls which the phone request to be made. Not connecting to the networks (ie Airplane or Flight mode) should prevent that from happening.

 

Hope this helps 😀

 

Cheers

 


You would have to make sure that you're only connected to your Wi-Fi before making a call using Facetime in order to avoid any charges. Our network wouldn't detect the call if it was placed over Wi-Fi.