Fido are professional liars
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June 2022
I've been lied to about my plan and phone and my trust is gone in this company
I recently signed up for a plan with a white s22. everything on the website said it was white and when it got to my home. It was black. I contacted customer support about this but they denied it was ever white. They changed everything on my account to say it was black. I was also surprised to see that they have changed my data plan of 15GB for $55, which was on a special promotion deal to a different plan of only 10GB for $60. Fido, I do not know what you are doing making your customer support like this, but if you continue this your customers will leave and join your competitors who are actually truthful.
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customer support
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Phone
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Wrong Colour
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June 2022
Hi sattwood!
I think at Fido someone can look on your plan to adjust bill, fido employees are the best one .
Have a nice day
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July 2022
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June 2022
Hey @sattwood! Philippe here. Welcome to the community.
I'm sad to read about your experience. That's certainly not the way we want you to feel about getting a new phone!
We'll be happy to help you check that out via community PM, if you wish. Just request one here and we'll send you one.
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