In the Fido app, I received a message saying welcome to Fido, choose your welcome gift now. When I click on "Select Your Gift", all I see are options: (1) Select Your Gift (which is already selected but greyed out) and (2) "Turn My Gift into a donation to Swab The World". Option 1 does nothing and clicking on "Learn More' does nothing. So it looks like my only choice is (2)? Is this right? Seems odd to me.
Force closing and then retrying didn't change anything. I tried to uninstall it but couldn't fully remove the program as it's a Fido app on a Fido phone, so the most I could so is uninstall an update thereby returning the app to the originally installed version.
With the app returned to the factory version, I had to re-register the app with my phone but when I tried to do that, the app kept saying "Account Info Not Available". Sigh. I then tried to log-in using a different approach (used the "I Don't Have a Fido Number" option) but that didn't work either as it kept timing out.
I have since updated the Fido app to the latest version and registered (authorized) it with my cell number. Just tried the "Welcome Freebie" offer again and it still doesn't work properly.
Well I set this issue aside for a few days and checked the app again today and it worked. I was able to make a selection and all is good. Thank you to all who helped.
Thanks for that @SorcererDP!
Can you confirm the app and phone model versions please?
Also, do you have an ad or pop-up blocker active on your phone? That may be hindering the link access.
Let us know.
Hello, I am not using any ad-blocker or pop-up blocker software. Phone is a new Samsung S10+ running Android 10 and the Fido app is version 220.127.116.11 (1245). Thanks.