Fido Roam Notification - Never Left Canada

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Fido Roam Notification - Never Left Canada

"Hi, it's Fido: Welcome to the U.S.! You've got Fido Roam with your plan. So go ahead and use your data, talk and text from your plan in the U.S. for just $7/day (+ taxes). You will only be charged this daily fee up to a maximum of 15 days per billing cycle. Happy travels! Questions? Check out www.fido.ca/m/roam or reply "MORE" (it's free). To talk to us or to stop these alerts, call +1-514-933-3436 (also free)."

 

 

I was driving along Niagara Parkway in Niagara Falls, Ontario, Canada when I felt a notification vibration in my pocket. When I arrived at my hotel in Niagara Falls, ONTARIO, the notification was the above text message. "Welcome to the U.S."...I never went over the border to the USA. I have an iPhone running the latest iOS 12. Before leaving for the trip, I did everything I could to avoid roaming -- since iOS 12, you cannot manually select FIDO as my carrier so only option was to turn data roaming off in Settings. I will have to wait until my next billing cycle to confirm if I am charged the $7 Fido Roam fee. Understandably, I don't feel I should have to pay this fee as I never went to the USA nor did I benefit from the Fido Roam service. What more should I have done Fido?

 

 

Additional Reading: "After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier selector"

https://forums.fido.ca/t5/forums/forumtopicpage/board-id/NonTechnical/thread-id/41595

 

 

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Re: Fido Roam Notification - Never Left Canada

@FidoRanya, I just got my latest Fido bill and you were correct! Even though I got the roaming text message, I never got charged any Fido Roam charges on my bill.

 

Looks like even if your phone connects to Fido's roaming partner AT&T, unless you make/receive a phone call or text, you won't be charged Fido Roam. This is great, thanks Fido Smiley

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Re: Fido Roam Notification - Never Left Canada

Hey @nick67

 

We hear your concerns.We're working on this as mentioned in the thread you quoted.

 

As for your bill, if you notice any charges or if it doesn't add up simply let us know and we'll look into it.

 

We won't charge you roaming for usage that was done in Canada, don't worry! 

 

We got you Smiley



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I'm Qualified Level 3
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Re: Fido Roam Notification - Never Left Canada

@FidoRanya, I just got my latest Fido bill and you were correct! Even though I got the roaming text message, I never got charged any Fido Roam charges on my bill.

 

Looks like even if your phone connects to Fido's roaming partner AT&T, unless you make/receive a phone call or text, you won't be charged Fido Roam. This is great, thanks Fido Smiley

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I'm a Participant Level 1 Sharma1993
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Re: Fido Roam Notification - Never Left Canada

I just got Charged 7$ for driving in Niagara Falls. When i called Fido they were like if you connected with AT&T you will get charged doesn’t matter if you were in Canada or not. When i asked them why do i have to pay for it as i never left Canada and they said i am sorry we cannot do anything about this. 
So Disappointed 

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Re: Fido Roam Notification - Never Left Canada

Hey @Sharma1993!

 

Thanks for the head's up on this. We do have measures in place to avoid accidental roaming and there shouldn't be charges for connecting to an American tower if you were within Canada.

 

We'll have to investigate to see what happened, if you were within Canada then there shouldn't be a charge. 

 

Please reach out, and one of our reps will be happy to take a look! If you prefer we check here, let us know and we'll PM you.

 

 



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