What's the success rate on cancelling a line via the web chat?
I've gone thru 3 web chats, and the line is still active - and there is no chat being emailed to my email to prove that the request was processed tho the agents confirmed the cancellation request.
Seems to be Fido Web Chat is just a ruse to prevent people from cancelling.
30min minimum spent on web chat and 7-8x requests on the chat to cancel the line. What's up with that?
Need more training for chat comprehension Fido agents?